IT Junior Technician
Alexandria, ON, CANADA
4d ago

Job Description :

Provides support to end users on all IT related issues. Responds to telephone calls, email and personnel requests for technical support.

Identifies, researches, and resolves technical problems Tracks and monitors the problem to insure a timely resolution. Provides on sitetechnical support and provides resolution of IT related problems.

Participates in theimplementation and insures end user adherence to corporate IT standards and systems. Participates in the On-Call rotation.

Key responsibilities :

Install new and / or expand existing personal computer based systems andperipherals

Troubleshoot, test, and diagnose computer problems for end-users

Support, monitor and test hardware and software problems pertaining to LAN

Recommends and schedules repairs to IT equipment

Determine required software and hardware needs for end-user following corporateguidelines

Load new or update existing software in workstations and notebooks

Install and maintain network printers, scanners and other networked equipment

Conduct general network support in accordance to IT standards

Repair and update network hardware equipment in accordance to corporatestandards

Provide remote or on site support to other locations in the corporation as assigned

Analyze, recommend, set up and / or maintain local IT solutions as needed

Track and monitor problems to identify recurring trends, document resolution forfuture response. Maintain help desk ticket system

Coordinate complex problems with other IT technical staff or third party vendorsas situation requires

Provide (Basic) hardware and software training and support to end-users

Perform other duties as assigned.

Required Qualifications :

Strong knowledge of hardware and software and how they interact. (CompTIAA+, Network+, or Server+ an asset)

Strong knowledge of effective end-user troubleshooting techniques

Strong knowledge of current technologies

Ability to learn and apply new technologies

Capable of working independently, take on responsibilities and prioritize multiple tasks

Effective written and verbal communication skills in French and English

Job Type : Permanent

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