Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following :
Consistently offers professional, engaging and friendly service
Direct treatment operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently.
Ensure the establishment and execution of all departmental goals.
Hire, manage, train, and motivate all colleagues.
Serve as a link between the hotel and the spa industry.
Provide and take responsibility for the professional delivery of all information to guests (issue resolution)
Maximizing schedules / resources thereby maximizing revenue.
Scheduling short-term replacements due to illness, lateness, or injuries.
Monitor and control operations payroll
All colleagues versed in health and safety
Maintain adequate inventories and manage expenses within budgets
Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions and sales techniques.
Administration and implementation of staff training in all aspects of the spa’s operations (business telephone usage, guest relations, retail sales, spa services & treatments).
Ensure effective communication amongst all departments within the hotel.
Other duties as assigned
Minimum of 2 years experience in a spa or related field an asset.
Experience in the hospitality industry an asset.
Human resources experience an asset.
Recognized certificate in Massage Therapy. 2,200 hours
Desire to provide phenomenal Guest experiences.
Perks : Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage / fitness centre / spa / golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program.
Physical Aspects of Position (include but are not limited to ) :
Lifting - Under 20lbs 10% of work time.
Carrying - Over 20lbs 0% of work time.
Pulling - Over 20lbs 0% of work time.
Pushing - 35lbs pressure through wrists 80% of work time.
Describe Motions - Bending, standing, reaching, and working with hands, arms, and fingers continuously throughout workday.
Work Environment - Indoors, with very limited exposure to sunlight.
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.