Massage Therapist Supervisor
Fairmont Hotels & Resorts
Banff Springs, Banff, Canada
5d ago

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following :

Consistently offers professional, engaging and friendly service

  • Direct treatment operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently.
  • Ensure the establishment and execution of all departmental goals.
  • Hire, manage, train, and motivate all colleagues.
  • Serve as a link between the hotel and the spa industry.
  • Provide and take responsibility for the professional delivery of all information to guests (issue resolution)
  • Maximizing schedules / resources thereby maximizing revenue.
  • Scheduling short-term replacements due to illness, lateness, or injuries.
  • Monitor and control operations payroll
  • All colleagues versed in health and safety
  • Maintain adequate inventories and manage expenses within budgets
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions and sales techniques.
  • Administration and implementation of staff training in all aspects of the spa’s operations (business telephone usage, guest relations, retail sales, spa services & treatments).
  • Ensure effective communication amongst all departments within the hotel.
  • Other duties as assigned
  • Qualifications :

  • Minimum of 2 years experience in a spa or related field an asset.
  • Experience in the hospitality industry an asset.
  • Human resources experience an asset.
  • Recognized certificate in Massage Therapy. 2,200 hours
  • Desire to provide phenomenal Guest experiences.
  • Perks : Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage / fitness centre / spa / golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program.

    Physical Aspects of Position (include but are not limited to ) :

  • Lifting - Under 20lbs 10% of work time.
  • Carrying - Over 20lbs 0% of work time.
  • Pulling - Over 20lbs 0% of work time.
  • Pushing - 35lbs pressure through wrists 80% of work time.
  • Describe Motions - Bending, standing, reaching, and working with hands, arms, and fingers continuously throughout workday.
  • Work Environment - Indoors, with very limited exposure to sunlight.
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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