Night Auditor
Sandman Hotel Group
Lethbridge, AB, CAN
1d ago

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement.

If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports.

They are required to work through the night shift on the front desk.

JOB REQUIREMENTS :

  • High School Diploma, G.E.D. or equivalent
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
  • Experience in all aspects of customer service and people management
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
  • Knowledge of cost analysis, fiscal management, and budgeting techniques
  • Able to effectively communicate both verbally and in writing
  • DUTIES :

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.
  • Hotel security
  • Post all daily room and outstanding charges.
  • Take over from the evening cashier, checking and accepting float and takings.
  • Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
  • Accept and lock away keys from various departments.
  • Prepare Credit Card / Charge Card summaries and post to DAB's account.
  • Maintain a high standard of personal hygiene and appearance.
  • APPLICABLE SKILLS :

  • Excellent customer relations.
  • Must have time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.
  • Extended Medical, Dental, Health Care

  • For Full Time Employment Only
  • You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

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