Adhere to the provisions of the Bankruptcy andInsolvency Act to support Collections with the processing of all Bankruptciesand Consumer Proposals.
Accountable for documenting and uploading all BMO Bankof Montreal accounts relating to Bankruptcies and Consumer Proposals to ourbusiness partner(s) in a professional and timely manner.
Analyze, document, recommend,approve / decline financial transactions
Resolvecustomer issues / inquiries and non-performing accounts to determine appropriatesolutions
Executeestablished procedures for the successful resolution of non-performingaccounts, adhering to all applicable guidelines, requirements and regulations
Respondto customer-initiated requests and work with customer to resolve delinquency ina manner beneficial to all parties
Effectivelyliaise with third party vendors to request and follow-up on documents.
Usesound judgement when applying procedures related to, interest reversals,cancelling auto-payments and preparing accounts for write off and abandonment.
Applystrong negotiation skills when required
Keepmanagement apprised of complex or high risk situations or issues
Buildand maintain constructive relationships with internal and external businesspartners, suppliers, vendors and regulatory officials
Stayabreast of and incorporate changing regulations and procedures and ensurecompliance
Maintainaccurate and timely information and records in Bank and vendor systems
Analyzepertinent reports and function-specific data / metrics to identify delinquencies,default, other non-performing accounts
Providecourteous and timely follow-up to calls and correspondence
Monitorproceedings in accordance with bank policies and applicable state and federallaws and guidelines
Maintaincontact with past due customers throughout resolution process to ensureappropriate follow-through and resolution
Completefunction-specific or special projects as requested or required in accordancewith established procedures, regulations and policies
Otheradministrative duties as assigned
Ensurecompliance with government regulations, internal policies, procedures andguidelines for the purpose of audit and compliance
Minimizelosses by ensuring timely portfolio processing and effective decision making
Stay abreast of where risk / impact resides.
Make recommendations for reducing risk.
Working understanding ofConsumer Collections and relevant function areas, including regulatory andconsumer guidelines.
Understand and achieve theprescribe defined targets within the role to effectively resolve delinquentaccounts
Strong portfolio managementskills
Good conflict management& resolution skills
Resolve all incomingcustomer / client calls, both internal and external queries
Attention to detail whiledocumenting all activity and conversations on respective systems
Working knowledge offederal, state / provincial and local laws pertaining to the Bankruptcy andInsolvency Act (BIA) Consumer Collections and functional areas
Good knowledge ofprovincial PPSA legislations and legal remedies
In depth BMO ProductKnowledge
Excellent oral and writtencommunication skills
Strong interpersonal skills
Strong customer service skills
Strong analytical skills,attention to detail and ability to work independently
Strong and decisive problemsolver
Proven ability to workeffectively with high volumes, in a fast paced environment
Proven ability tomulti-task, prioritize workload and meet deadlines
Proficient knowledge offunction-specific software and computer programs
Advanced PC and MicrosoftOffice skills (Word, Excel, Access)
Highly collaborative workstyle
Ability to work and makedecisions independently within set policy and procedural guidelines
Ability to maintain strictconfidentiality and discretion
Ability to perform multipletasks and meet critical deadlines while maintaining accuracy and quality
Post-secondaryeducation preferred, or 3-5 years of collectionsexperience in lieu of degree
Minimumof 3-5 years of experience in specific area of collections
Proficientknowledge of function-specific software and computer programs
To find out more visit us at https : / / bmocarrieres.com.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.
Accommodations are available on request for candidates taking part in all aspects of the selection process.