Assistant Spa Manager
Fairmont Hotels & Resorts
Chateau Lake Louise, Lake Louise, Canada
18d ago

Reporting to the Director, Spa, responsibilities include but are not limited to :

  • Demonstrates a commitment to personal guest service excellence
  • Knowledgeable about all aspects of treatments and retail offerings to support revenue growth
  • Direct and lead the day-to-day spa operation ensuring all standards are upheld through colleague interactions with guests and each other
  • Manage inventory according to budgeted requirements
  • Support retail sales through training and coaching of Spa staff as well as building relationships with vendors and external trainers.
  • Oversee daily productivity through scheduling and payroll maintenance
  • Conduct Bi-weekly payroll
  • Participate and have an understanding of forecast, month end, budget and payroll processes
  • Responsible for the efficient training of staff in terms of work-related tasks and participate in training and development of current and future employees, maintain a JTC and continued training for all colleagues.
  • Train and support Spa Concierge in appropriate guest processes ie. Booking, Check-In, Check-Out and General inquiries
  • Reinforce and support the booking process of the spa to safeguard revenue and minimize loss from cancellations or unconfirmed cancellations.
  • Manage group bookings in tandem with Sales and Conference Services
  • Foster inter-departmental relationships to ensure high guest and colleague satisfaction
  • Work in collaboration with the Director of Spa on projects, events, special requests.
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned
  • Qualifications :

  • Previous leadership experience required
  • Previous experience in spa setting an asset
  • Computer literacy in Windows, MS Office Word, Excel, Opera PMS System and Spasoft is recommended
  • Strong business acumen
  • Have excellent communication skills (written and oral) in English.
  • Proactive Skill Set Spa experience an asset
  • Strong interpersonal and problem solving abilities
  • Demonstrates initiative, and the ability to work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Ability to consistently stand and walk through out shift
  • Visa Requirements : Applicants must be legally eligible to work in Canada.

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