US Planning Coordinator
Day & Ross Transportation Group
Hartland, New Brunswick, Canada
9d ago

The Day & Ross Transportation Group is currently seeking a full-time US Planning Coordinator for our Freight division in Hartland, NB.

With a focus on quality customer service that extends to our valued employees, Day & Ross has been continuously recognized as an honored recipient of Canada’s Best Managed Companies since 2005.

We offer our full-time employees a generous Benefits package and a company matched Pension plan.

Day & Ross Freight is committed to an exceptional customer experience. We achieve this by being : authentic, committed, caring, trusted, and enthusiastic.

The US Planning Coordinator works collaboratively with Planners to ensure the safe, on-time, and efficient movement of loads and trucks while minimizing empty miles and wait times within a designated group of drivers.

Please note : This position is tentatively scheduled for Normally Monday to Friday, day-time hours; overtime may be required

To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities) :

  • Communicate with assigned fleet of drivers over phone and satellite
  • Support the Planners in assigning and lining up loads and deliveries including preplans based on Broker information
  • Assist in monitoring scheduled runs to ensure they are on-time; advise Brokers, Customer Service, and / or Planners and Truckload Administrators in relevant regions of any changes
  • Participate in identifying trucks as they arrive at deliveries or terminals that have not already received a preplan
  • Update terminal power board to ensure accuracy
  • Ensure drivers follow company procedures including, Bills of Lading, Proofs of Delivery
  • Monitor broker and drivers’ home time and vacation time, personal time in the system.
  • Advise drivers on the management of miles to ensure productivity targets are met
  • Liase with Broker Services regarding load refusals, late deliveries and extended time off
  • Promote driver friendly atmosphere on and off the road
  • Other related duties as may be required
  • To be qualified for this role, please ensure your resume clearly displays some or all of the following :

  • Education minimum high school; a suitable combination of education and experience may also be considered.
  • Experience in transportation or operations would be an assist but not a requirement.
  • Experience using MS Outlook, Excel & Word; web based programs, AS400 would be an asset; must possess the aptitude for learning new programs
  • Strong customer service focus, relationship building skills
  • Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
  • Exceptional judgment and decision making
  • Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
  • Strong organizational and time management skills, including the ability to work under pressure in a fast-paced , deadline-driven setting
  • Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
  • Ability to collaborate with others to meet customer expectations.
  • Excellent English (written / spoken) required; French is an asset
  • The working environment can include long periods of sitting at a desk working on a computer and on a phone.

    Add to favourites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form