The Day & Ross Transportation Group is currently seeking a full-time US Planning Coordinator for our Freight division in Hartland, NB.
With a focus on quality customer service that extends to our valued employees, Day & Ross has been continuously recognized as an honored recipient of Canada’s Best Managed Companies since 2005.
We offer our full-time employees a generous Benefits package and a company matched Pension plan.
Day & Ross Freight is committed to an exceptional customer experience. We achieve this by being : authentic, committed, caring, trusted, and enthusiastic.
The US Planning Coordinator works collaboratively with Planners to ensure the safe, on-time, and efficient movement of loads and trucks while minimizing empty miles and wait times within a designated group of drivers.
Please note : This position is tentatively scheduled for Normally Monday to Friday, day-time hours; overtime may be required
To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities) :
Communicate with assigned fleet of drivers over phone and satellite
Support the Planners in assigning and lining up loads and deliveries including preplans based on Broker information
Assist in monitoring scheduled runs to ensure they are on-time; advise Brokers, Customer Service, and / or Planners and Truckload Administrators in relevant regions of any changes
Participate in identifying trucks as they arrive at deliveries or terminals that have not already received a preplan
Update terminal power board to ensure accuracy
Ensure drivers follow company procedures including, Bills of Lading, Proofs of Delivery
Monitor broker and drivers’ home time and vacation time, personal time in the system.
Advise drivers on the management of miles to ensure productivity targets are met
Liase with Broker Services regarding load refusals, late deliveries and extended time off
Promote driver friendly atmosphere on and off the road
Other related duties as may be required
To be qualified for this role, please ensure your resume clearly displays some or all of the following :
Education minimum high school; a suitable combination of education and experience may also be considered.
Experience in transportation or operations would be an assist but not a requirement.
Experience using MS Outlook, Excel & Word; web based programs, AS400 would be an asset; must possess the aptitude for learning new programs
Strong customer service focus, relationship building skills
Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
Exceptional judgment and decision making
Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
Strong organizational and time management skills, including the ability to work under pressure in a fast-paced , deadline-driven setting
Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
Ability to collaborate with others to meet customer expectations.
Excellent English (written / spoken) required; French is an asset
The working environment can include long periods of sitting at a desk working on a computer and on a phone.