Brief DescriptionDetailed Description
Support AV requirements within the Savers Sourcing department.
Support print servers, printers, scanners and multi-function copiers.
Support Microsoft Office 2007, 2010, 2013 with emphasis on Outlook, Excel, and Word. Some light Access support.
Support the Interactive Intelligence contact center software suite with emphasis on Interaction Client, Scripter, and Business Manager.
Support physical server and network infrastructure in the datacenter as well as the operating systems, both bare metal and virtual, backup systems, switches, and telecom equipment.
Support users in the call center locations with phone and desktop access to corporate networks.
Support mobile workforce’s technology including laptops, mobile phones, tablets, and other mobile devices
Document software and hardware installations.
Audit and track hardware and software inventory.
Install, configure and troubleshoot computer and laptop hardware and peripherals. Test configurations to confirm system operations.
Install, troubleshoot, and support operating systems, utilities, communication, and software applications.
Diagnose and resolves computer problems, which include hardware, operating systems, software applications (including custom software), memory management, printers and wireless communications.
Must be able to think outside the box ).
Manage and coordinate special projects when necessary.
Collaborate with administrative support to maintain support tracking software.
Document and respond to requests for service and reported problems.
Coordinate activities with network services or other information systems support.Provide current status of projects to supervisor.
Help facilitate the use of computers by assisting, educating and supporting the end user in terms understandable to users at many levels.
Refer network and major hardware and software problems to other support personnel as needed.
Research new technologies and processes, maintaining familiarity with the latest computer techniques and products. Job Requirements
Working knowledge of call centers preferred.
Experience resolving service problems and solutions with hardware and software programs.
Demonstrated skills in hardware / software installation, configuration, Windows XP, Win7, and troubleshooting support, in a variety of office settings both small (5 20 workstations) to large (150-
200 workstations) corporate environments.
Demonstrated skills with managed phone systems such as extension and user maintenance, VOIP experience preferred.
Demonstrated skills configuring and managing support ticket / issue tracking systems. Experience with knowledgebase systems preferred.
Demonstrated skills in maintaining server and network infrastructure, such as Windows Servers, switches, and enterprise applications.
Demonstrated skills in creating, executing, and managing a scheduled, proactive maintenance plan.
Demonstrated skills in word processing and spreadsheets. Microsoft Visio experience preferred.
Demonstrated skills providing remote support to users by utilizing remote access and / or screen sharing technologies.
Knowledge of imaging technologies and image management preferred.
Knowledge of Microsoft SQL server and general knowledge of database operations preferred.
Demonstrated organizational skills.
Demonstrated customer service skills
Ability to interact with all levels of the organization.
Ability to work independently or as a member of the team, and manage others on the team when the project or task requires additional help
Ability to communicate orally and in writing.
Ability to set priorities, meet deadlines and multi-task with minimal supervision.
Ability to be detailed-oriented.
Ability to be on-call for after-hours support on a schedule
Ability to work within Savers culture.Additional Details
Minimum Required Education, Training and Experience :
Associates degree in computer science or related field, or a combination of education, certifications and experience that yields the required knowledge, skills and abilities.
5 - 8 years experience in hardware / software installation, configuration, WinXP, Win7, Windows Server 2008 and above, VMware or Hyper-
V, and troubleshooting support in a medium to large (150-200) corporate environment.
Physical Requirements :
Ability to occasionally lift and carry up to 50 lbs
Ability to occasionally reach overhead
Ability to frequently push and pull loads up to 100 lbs
Ability to frequently stand
Ability to occasionally bend and crouch
Ability to repetitively use hands
Ability to frequently grasp items with hands
Apply Online at Savers.com