System Technician - Relocation to Red Lake
Shaw Communications
Windsor, Ontario, Canada
1d ago

Every day, our passionate employees connect our customers to the world and everything in it it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work.

Our people reflect the richness of our communities, and our culture is inclusive of each individual’s diverse background and perspective, which makes us a stronger team.

At Shaw we believe a diverse workforce fosters diversity of thought and perspective, and more diversity means more solutions.

We invite all qualified individuals to apply.

Career Opportunity : System Technician

We have an exciting opportunity for a System Technician. This position is located in Red Lake. Reporting to the Supervisor, Technical Operations, who is based in Thunder Bay, the successful candidate will be accountable for ensuring we deliver an exceptional customer experience.

Accountabilities :

  • Install residential wiring, including drops, outlet wiring, and building infrastructure
  • Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
  • Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
  • Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone and / or cable services with an extreme emphasis on one-call resolution
  • Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
  • Ensure vehicle, test equipment and tools are maintained in excellent condition
  • Maintain accurate system records and support documentation for all work orders
  • Promote and sell a positive image of Shaw, our products and services
  • Learn and adhere to all applicable Health & Safety regulations
  • Various other duties as needed
  • Required Skills, Experience and Qualifications

  • 3-5 years experience as a Technician in the telecommunications field or an equivalent level of relevant experience
  • A+ certification and experience with RF and cabling are assets
  • Knowledge of Microsoft Windows Operating Systems, TCP / IP, Macintosh OS and related Internet applications (Browsers, Mail, etc.)
  • Basic mainline knowledge and troubleshooting skills including system maps / mapview
  • Understanding of installation procedures for Digital Cable, Phone and Internet
  • Competent troubleshooting skills, in all of Shaw products and services
  • Basic understanding of RF from distribution to premise
  • Competent knowledge and ability of relevant test equipment
  • Competent knowledge of MDU / Commercial building cable infrastructure and products
  • Advanced PC hardware and software diagnostic skills
  • Must possess and maintain a valid driver’s license and must provide a driver’s abstract annually
  • Physically able to perform all aspects of job including, climb ladders and poles, carry ladders, drag manhole covers 1 -
  • 1.5 m, move televisions and / or entertainment units and / or computer stations, work in a crouched position behind furniture, and work in confined areas such as attics.

  • Team player with excellent communication skills both written and verbal
  • Ability to perform work safely in all types of environmental conditions - indoor and outdoor
  • Ability to work various shifts including evenings, weekends and statutory holidays
  • A positive can do attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
  • If you want to be part of something bigger part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you! Join us.

    We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

    Business Unit : TOPS

    Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below.

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    The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner.

    Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

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