Our company offers the best of the best at every level of our organization. We are searching for a superstar Guest Service Associate to join our elite onboard Front Office team.
Working with us is not just a career opportunity; it is a lifestyle that includes working 4 months onboard with 2 months of vacation while traveling all over the globe.
Position Summary :
The Guest Service Associate's primary responsibility is to provide the highest level of service in a prompt, friendly, personalized and professional manner.
The position will assist with all administrative work as requested by the Front Office Manager, facilitate embarkation and disembarkation for Residents and Guests and assist Residents and Guests with their general needs.
This position will rotate through roles such as Night Auditor, Concierge Administrator, Front Office Reception team and similar administrative functions within the Front Office operation onboard.
You must be a passionate professional ready to work as part of an international team with fanatical devotion to wellness, optimum health, integrity and positivity.
Where most companies look for pro-active problem solvers, we are looking for pro-active solution finders. Our philosophy is to identify areas of opportunity and address them by creating systems and team-based strategies.
If you are an innovator with a passion for excellence, you will step into success in this role.
Qualifications and Requirements :
Minimum of 2 years working as a Receptionist or Guest Service Agent on an ultra luxury cruise ship, private club, boutique hotel, ultra luxury hotel or resort is required.
Is able to read, write and speak fluently in English and does so at all times while on duty.
Strong command of at least one additional language with the ability to read, write and translate into English is strongly preferred.
Good computer skills to include creating and working with spreadsheets, Word, Excel and Outlook 2007.
Working knowledge of point of sales systems, Guest / Inventory management systems, Fidelio (Knowledge of MAS 90 or MAS 200 helpful), Opera and Concierge Assist is preferred.
Written and Verbal fluency in at least one additional language such as French, German, Japanese or Mandarin is strongly preferred.