Product Support Coordinator
Toromont Cat
Thunder Bay, Ontario
8d ago

Do you have high integrity and strong work ethic? We are seeking a talented Product Support Coordinator to manage all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support to the Service Department.

Location Thunder Bay Branch Province Ontario ON Country Canada CA City2 Thunder Bay Position Product Support Coordinator Job ID# 5052 Reporting To Product Support Manager Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Process service work orders, service reports and payroll
  • Obtain Customer purchase order numbers to support WIP (work in process) processing
  • Generate standard jobs as required by Supervisors and Technicians
  • Expedite Warranty and Goodwill work orders through Warranty Departments
  • Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler)
  • Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
  • Assist other Service Departments with scheduling of maintenance and repairs as required
  • Key Qualifications

  • Post Secondary Education with 2+ years’ experience in a support / service operations position
  • Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels
  • Improvement mindset, customer centric, organized and analytical with high attention to detail and sense of urgency
  • Ability to effectively adapt and prioritize multiple tasks in a fast-paced, deadline driven environment with competing priorities
  • Self-motivated and flexible team player with efficient time-management, strong business acumen and high initiative
  • Ability to work and grow in a team environment as well as be independent with integrity and proactive problem solving
  • Strong computer skills and proficiencies working with Microsoft Word, Outlook, PowerPoint and Excel
  • Knowledge of the Cat Data Information System and DBS would be an asset
  • Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont is committed to accommodating employees with disabilities.

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