Work from Home - Geek Squad Technical Support NEW
Best Buy
3d ago

If you’re ready to join forces with the notorious, never-duplicated Geek Squad , do so from the homiest place ever HOME! We’re currently hiring temporary part-

time Geek Squad Covert Operations Diagnostic and Experience (CODE) Agents who work remotely from their home office. Do you type at the speed of light or enjoy a good conversation over the phone?

We have dedicated CODE Agents for Chat & Phone! Let’s talk about what suits you best.

What is your mission?

As a Geek Squad Diagnostic and Experience Agent, you goal is to fix, solve, or enhance your client’s technology. Whether they’re connecting because a virus has taken over their laptop -

or they need help installing their favourite game - your goal is to ensure Geek Squad helps them out.

You’re hardwired to :

  • Use phenomenal customer service skills to greet the client, determine their needs, make recommendations and ask for his / her direction
  • Perform diagnostics and Q&A support to clients with Apple computers, PC based computers, Tablets, cellular devices, or other connected devices
  • Recommend solutions that are appropriate and applicable to the client’s needs or desires
  • Connect clients with Repair Agents available for more intensive assistance, using clear communication to pass on relevant information regarding the client
  • Maintain certain minimum KPI’s. That’s how we best serve our clients
  • You come equipped with :

  • A passion for technology and helping clients fix, solve, or enhance their experience with their technology
  • Standards. Geek Squad has standards - so should you. With pride, each Geek Squad Agent upholds these service standards and lives each day by following the 6-point pledge
  • 1 or more years’ experience in customer service
  • Experience in repairing customers devices in a face to face environment is an asset
  • Experience in a call centre environment is an asset
  • Completion of High School Diploma or equivalent (PC repair networking) preferred
  • Your Home Office comes equipped with :

  • A personal Windows-based computer with monitor, speakers and anti-virus software
  • Subscription to a high-speed, hard-wired internet connection
  • A headset
  • A door Offices are required to be private and quiet
  • If you’re ready to be a technical hero, apply now!

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