If you’re ready to join forces with the notorious, never-duplicated Geek Squad , do so from the homiest place ever HOME! We’re currently hiring temporary part-
time Geek Squad Covert Operations Diagnostic and Experience (CODE) Agents who work remotely from their home office. Do you type at the speed of light or enjoy a good conversation over the phone?
We have dedicated CODE Agents for Chat & Phone! Let’s talk about what suits you best.
What is your mission?
As a Geek Squad Diagnostic and Experience Agent, you goal is to fix, solve, or enhance your client’s technology. Whether they’re connecting because a virus has taken over their laptop -
or they need help installing their favourite game - your goal is to ensure Geek Squad helps them out.
You’re hardwired to :
Use phenomenal customer service skills to greet the client, determine their needs, make recommendations and ask for his / her direction
Perform diagnostics and Q&A support to clients with Apple computers, PC based computers, Tablets, cellular devices, or other connected devices
Recommend solutions that are appropriate and applicable to the client’s needs or desires
Connect clients with Repair Agents available for more intensive assistance, using clear communication to pass on relevant information regarding the client
Maintain certain minimum KPI’s. That’s how we best serve our clients
You come equipped with :
A passion for technology and helping clients fix, solve, or enhance their experience with their technology
Standards. Geek Squad has standards - so should you. With pride, each Geek Squad Agent upholds these service standards and lives each day by following the 6-point pledge
1 or more years’ experience in customer service
Experience in repairing customers devices in a face to face environment is an asset
Experience in a call centre environment is an asset
Completion of High School Diploma or equivalent (PC repair networking) preferred
Your Home Office comes equipped with :
A personal Windows-based computer with monitor, speakers and anti-virus software
Subscription to a high-speed, hard-wired internet connection
A door Offices are required to be private and quiet
If you’re ready to be a technical hero, apply now!