Job Description :
The Reports Coordinator ensures the provision of efficient administrative services, and procedures, required to support the effective function of the Pod.
The Case Coordinator is responsible in assisting the Case Leader - SPOC and all members of the Pod with coordination of all files within a timely manner, and within customer guidelines and expectations.
This entails full administrative duties from start to completion of a file, for all product lines including Property and Casualty, Employer, Life and Health, Med legal files and occupational health services.
Communication and client education are key elements in this role. The position also involves transcribing, proofing and reviewing reports, which entails checking for grammar and spelling errors, ensuring that all questions asked by the referral source are addressed and that claimant information is accurate (fact-checking).
This role reviews complex reports including cross-referencing information for accuracy (for example radiological reports, and information being quoted or paraphrased by the author).
In addition, this position will involve general administrative duties such as tracking files in the database, filing, faxing, scanning and communicating with assessors as necessary.
Please note : Work hours are 12pm-8pm Monday to Friday
Assist the Case Leader - SPOC with referrals for all product lines
Work together with Intake Administrator, Digitization Clerk and Booking Clerk to set up new referrals
General office duties and coordinate with clients via email, fax or phone
Assist with ensuring Quality Assurance and delivery of reports
Assist with scheduling and booking occupational health services and organize setting up immunization clinics
Provide support to the Case Leader SPOC to ensure the highest level of customer satisfaction across the life cycle of the referral
Departmental and administrative functions :
Preparation of a variety of memos and correspondence
Monitor internal and external third party support systems for efficiency
Responding to telephone inquiries with minimal instruction
Providing computer technical support for the department as required
Support the development of reports for internal, Board and Management use
Preparation of Reports :
Medical transcription of reports
Proofing and formatting all reports for accuracy including : corrections, QA issues and other edits required.
Coordinating cross referencing when required
Ensure Assessors sign off on all final reports prior to them being released to the client and sending final copies to the assessors
Handle in depth QA on complex files, Corporate type and Med legal files, addendum and executive summaries where appropriate / required
Confirm wording and contexts are appropriate in documents produced by Medical Experts / specialists; collaborate with them to finalize content of reports
Initiate appropriate correspondence with Medical Experts to ensure reports have all issues addressed as completely as possible
Prior experience in a similar role for at least 1-2 years
High School Diploma mandatory
Medical Transcription Certificate and / or medical transcription experience preferred. Medical Terminology preferred
Healthcare education / training is an asset
Experience in the IME, insurance or legal environments is an asset
Knowledge and familiarity with relevant provincial or market segment legislation is preferred.