Reports Coordinator
SCM INSURANCE SERVICES
Mississauga,
7d ago

Job Description :

The Reports Coordinator ensures the provision of efficient administrative services, and procedures, required to support the effective function of the Pod.

The Case Coordinator is responsible in assisting the Case Leader - SPOC and all members of the Pod with coordination of all files within a timely manner, and within customer guidelines and expectations.

This entails full administrative duties from start to completion of a file, for all product lines including Property and Casualty, Employer, Life and Health, Med legal files and occupational health services.

Communication and client education are key elements in this role. The position also involves transcribing, proofing and reviewing reports, which entails checking for grammar and spelling errors, ensuring that all questions asked by the referral source are addressed and that claimant information is accurate (fact-checking).

This role reviews complex reports including cross-referencing information for accuracy (for example radiological reports, and information being quoted or paraphrased by the author).

In addition, this position will involve general administrative duties such as tracking files in the database, filing, faxing, scanning and communicating with assessors as necessary.

Please note : Work hours are 12pm-8pm Monday to Friday

General

  • Assist the Case Leader - SPOC with referrals for all product lines
  • Work together with Intake Administrator, Digitization Clerk and Booking Clerk to set up new referrals
  • General office duties and coordinate with clients via email, fax or phone
  • Assist with ensuring Quality Assurance and delivery of reports
  • Assist with scheduling and booking occupational health services and organize setting up immunization clinics
  • Provide support to the Case Leader SPOC to ensure the highest level of customer satisfaction across the life cycle of the referral
  • Departmental and administrative functions :

  • Preparation of a variety of memos and correspondence
  • Monitor internal and external third party support systems for efficiency
  • Responding to telephone inquiries with minimal instruction
  • Providing computer technical support for the department as required
  • Support the development of reports for internal, Board and Management use
  • Preparation of Reports :

  • Medical transcription of reports
  • Proofing and formatting all reports for accuracy including : corrections, QA issues and other edits required.
  • Coordinating cross referencing when required
  • Ensure Assessors sign off on all final reports prior to them being released to the client and sending final copies to the assessors
  • Handle in depth QA on complex files, Corporate type and Med legal files, addendum and executive summaries where appropriate / required
  • Confirm wording and contexts are appropriate in documents produced by Medical Experts / specialists; collaborate with them to finalize content of reports
  • Initiate appropriate correspondence with Medical Experts to ensure reports have all issues addressed as completely as possible
  • Qualifications

  • Prior experience in a similar role for at least 1-2 years
  • High School Diploma mandatory
  • Medical Transcription Certificate and / or medical transcription experience preferred. Medical Terminology preferred
  • Healthcare education / training is an asset
  • Experience in the IME, insurance or legal environments is an asset
  • Knowledge and familiarity with relevant provincial or market segment legislation is preferred.
  • Apply
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