Chubb Mississauga Branch requires Bilingual Order Entry Personnel to provide support to the National Operations Support Center.
In this role you will provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence.
The individual working in this Contract Entry role will be working in a fast pace environment. The individual will be responsible for reviewing and accurately entering the contracts.
A high level of attention to detail is required. Essential Duties & Responsibilities :
Adhere to company policies and procedures
Accurately enter and process orders.
Update, verify and correct data where necessary
Providing pricing and stock availability to both internal and external customer
Follow guidelines to provide Return Material Authorization (RMA) to both internal and external customer
Comply with data integrity and security policies
Resolving discrepancies and obtaining further information for incomplete documents
Work with internal / external customers in a professional manner
Assist Management and other departments to resolve customer concerns
Ensure all information is archived in backup files
Contribute to team effort by accomplishing required results to meet department and company goals Job Type Full-time Salary Grade Job Requirements Educational / Technical Requirements :
Essential to have strong Computer skills (i.e. Word, Excel, Power Point, e-mail)
1-3 years of customer service / administration experience within a business to business environment
Post-Secondary education in Business Administration or a related course of study is desired. Key Competencies :
Professional, articulate, good verbal communication
Bilingual ( French & English) both oral and written
Able to work under pressure, manage key objective and work to targets
Able to work on own initiative without direct supervision
Adaptable to changing environments
Self-motivator with a positive outlook
Result-oriented with can-do attitude
Team player who is supportive of others
Excellent time management and planning skills Category Operations