The Solution Consultant understands and can deliver world-class customer service by being highly skilled at uncovering customers' needs, then following through with enlightening solutions.
They are the first person customers meet when they enter the store. They guide them-advising, selling, and setting up their new products.
Our Solution Consultants are accountable for :
Team members may act as a mentor for others to support their development •Proactively connecting with Customers in-person, by phone or by email to provide an outstanding customer experience that will result in long-
Contributing to strong operational excellence by applying all policies and procedures to ensure compliance, safety, financial accuracy and reliability
Our Team Members
Our customer-facing team members are TELUS' most valuable resource. You create a great experience for customers in a fun and inviting atmosphere that you are proud to be part of.
We believe that you'll find our fun and high-performance culture personally fulfilling, professionally challenging and financially rewarding.
What makes you great?
You proactively adapt to meet the changing needs of our customers
Recognition programs and career excellence rewards
We're evolving our retail experience
We have launched a new store format featuring new accessory categories and merchandising solutions allowing us to provide a more personalized experiences focused on solution selling and connected-
life solutions. These stores have new products and services from emerging categories like Connected Home, Toys & Hobbies, Health & Fitness, Smartwatches, Music, Photography Audio and Fashion.
The unique store design and interactive merchandising allow customers to look, feel and play - so our products truly come to life.
Required Skills & Abilities :
Excellent communication skills (oral and written) •Friendly , helpful and outgoing style with strong social skills
Required Education & Experience :
Participation in extra-curricular sports, clubs or volunteer activities
Other Requirements :
Ability to travel for training and to support other locations up to 35 kms
Commitment to our Values :
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values :
We have the courage to innovate
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.