Customer Fulfillment Associate
Wal-Mart Stores, Inc.
Sherwood Park North, Alberta
5d ago

Company Summary

Walmart Canada operates a growing chain of more than 400 stores nationwide serving more than 1.2 million customers each day.

Walmart Canada’s flagship online store, www.walmart.ca, is visited by 600,000 customers daily. With more than 85,000 associates, Walmart Canada is one of Canada’s largest employers and is ranked one of the country’s top 10 most influential brands.

Walmart Canada’s extensive philanthropy program is focused on supporting Canadian families in need, and since 1994 Walmart has donated and raised more than $300 million to Canadian charities.

Additional information can be found at walmartcanada.ca, facebook.com / walmartcanada and at twitter.com / walmartcanada

Position Summary

To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.

Position Responsibilities

Primary responsibilities are listed below. Other responsibilities may be assigned.

  • Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve On Time delivery to customers.
  • Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
  • Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
  • Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
  • Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
  • Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
  • Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing.
  • Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use.
  • Exhibits behaviors that support the organization’s mission and core values.
  • Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards.
  • Demonstrates flexibility in completing / adjusting to work assignments based on customer requests and meeting daily delivery schedules.
  • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous working experience in a Retail environment is an asset.

    Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

    Basic Reading / Writing Skills Ability to understand to the meaning of written or printed matter and to record information by inscribing characters or symbols.

    Licensing & Other Qualifications

    The associate must complete all Wal-Mart Basic and Advanced Training Modules and classes. The Associate must also be comfortable working with technology and be willing to learn new technological platforms when required.

    Physical Demands

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the Associate is regularly required to : Spend frequent periods standing with a constant opportunity to move about.

    It is a frequent requirement to stoop or lift material, fixtures or equipment and climb a ladder. The Associate must regularly lift and / or move up to 18 kg (40 lbs.

    and occasionally lift and / or move up to 36 kg (80 lbs.). Work Environment The work environment characteristics described in this section are representative of those an associate encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is located in a comfortable indoor area.

    Conditions could produce mild discomfort on occasion, e.g., dust, moderate noise. Regular need to give close attention, either hearing or seeing, to what is happening is required.

    There is some modest pressure from deadlines or other productivity standards. Work is somewhat repetitious.

    Accessibility

    Walmart will accommodate the disability-related needs of applicants and associates as required by law.

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