Part Time Client Care Counsellor (Cantonese or Mandarin)
Morneau Shepell
Toronto, ON - 800 Bay Street
3 months ago

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-

leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people.

Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-

person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges.

Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

Job Description

As a Part Time Client Care Counsellor , you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.

Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

Advantages to joining our team :

You will receive a permanent position with a competitive benefits package.

You will receive a robust training program that prepares you for your role.

You will benefit from growth opportunities in a company that promotes from within.

You will work in an environment that values employee engagement, innovation and client service excellence.


in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study

  • Bilingual in English and / or Mandarin and / or Cantonese, both written and spoken are mandatory
  • Be a member of a such as CCPA (https : / /, or a member of a Professional Order

    Strong Computer skills and mastering current software and applications (such as Microsoft Office)

    Strong risk assessment skills with regards to Child Welfare / Safety concerns, Suicide / Self-Harm, Substance Abuse etc.

    Good clinical judgement and understanding of your responsibilities regarding confidentiality

    Strong work ethic and professionalism

    Abilities to work over the phone and through chats

    Ability to adapt to both the ever changing client and organizational needs

    Ability to work in a fast-paced environment and to multi-task when needed

    Strong empathy and listening skills

    Flexibility to work a minimum of 2 shifts per week which would mostly be evenings or weekends. Must be able to commit to 2 out of the 3 days between Saturday, Sunday, and Monday

    Professional Development

    By working at our Care Access Center, you will have the opportunity to develop a variety of professional skills as well as address constructive, interesting and rewarding challenges.

    The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner.

    In addition, you will have the opportunity to share your clinical knowledge with a multidisciplinary team of more than 50 clinicians from various fields! Different avenues, depending on opportunities, are also possible in terms of advancement for those demonstrating excellence in their work, as Morneau Shepell continues to grow and offer different modalities to support our clients (telecounselling, face-

    to-face, chat counselling, etc.).

    If the Part Time Client Care Counsellor position in a growing enterprise, with a great benefits package and excellent career opportunities is of interest to you, please apply now! We look forward to meeting you!

    Morneau Shepell

    Morneau Shepell is in the business of helping organizations help their people because we believe that engaged people are the driving force for society.

    Every day, the expertise of our almost 4,000 employees is recognized as essential to the financial security, health, and productivity of our clients and their people.

    We're always looking for talented professionals and strategic leaders who will listen and work together with colleagues and clients to form long-

    term relationships and to deliver integrative solutions that fit.

    As we continue to grow, we're presently engaging with exceptional candidates interested in a range of exciting career opportunities.

    At you can explore our to learn more about the solutions we deliver and the great people who help us do it. Follow us on and (Morneau Shepell, Shepell).

    We are thankful for your interest, but unfortunately, we can only personally connect with those selected for an interview.

    Job Grade : MS3

    Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

    We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

    We appreciate the interest of every applicant; however, we contact only those selected for an interview.

    Find your fit with us. Follow us on , and .

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