Inbound Contact Centre Representative
Affinity Credit Union
2d ago

Job Purpose

Performs sales, generates leads, resolves member issues and provides support for consumer and business members through a variety of technology-

enabled means (chat, live video, etc.). Resolves Tier I technology problems and refers more complex requests to other units.

Drives product sales, cross-selling, referrals and provides warm hand-offs to Specialists. Educates members on self-serve and digital channels.

As assigned, delivers outbound calling to deepen member relationships and / or to initiate sales discussions.

Working Conditions

This team serves our members’ needs 7 days a week. The Inbound Contact Centre Representative works on a rotation which includes working one weekend a month as well as getting to take a 4 day weekend monthly.

Minimum Qualifications

  • Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
  • Ability to provide member centric financial advice and resolutions for a broad range of financial products and services
  • Intermediate knowledge of Affinity Credit Union’s products and services
  • Experience with using a broad range of digital channels and devices (i.e. online services, mobile applications, smartphones, tablets, etc.)
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