There’s always that one person in a group who knows how to keep everyone moving and motivated. You’re confident, calm in the midst of chaos and able to keep the team on track without being a big bossy pants.
You bring your heart, and ethics, to work and treat your team in a fair, even-handed manner that reflects our value and culture.
Whether educating or providing advice, you're a natural coach and mentor with a flair for bringing out the best in others.
Because you believe success is a team effort.
Candidates must have availability to work between the hours of 8 : 30am and 9 : 00pm, Monday - Friday on a permanent basis.
You will rotate between morning shifts and evening shifts with a fellow supervisor to ensure across the board coverage.
WHAT MOVES YOU
You’re a spirited and experienced team leader who knows how to keep your team motivated and how keep them on track.
You embrace the idea of being a mentor and enjoy sharing your knowledge and experience to help others grow.
You understand the importance of being approachable and keeping an open door to your staff.
You excel under pressure in fact, you pride yourself on staying cool and calm even in the midst of chaos.
You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.
You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.
WHAT YOU'LL DO
Report to the Manager, Membership Sales and Service.
Increase member awareness of the comprehensive value and benefits of membership.
Increase membership growth and retention.
Provide initial staff training and ongoing coaching of call centre representatives.
Develop and administer incentive programs, staff rewards and recognition.
Manage marketing campaigns, leads and supporting documents.
Provide leadership in centre-level delivery of services.
Provide staff with technical support and training on relevant applications.
Complete monthly call audit reports.
Handle incoming calls from both individual and skill set phone lines
WHAT YOU'VE DONE
You have a Post-secondary degree or diploma related to management, marketing or sales.
You have experience leading and supervising people, including coaching and mentoring.
Bonus points if you have experience in a call centre environment.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.