Supervisor, Membership Sales and Service
Alberta Motor Association
Edmonton, Alberta, Canada
15d ago

ABOUT YOU

There’s always that one person in a group who knows how to keep everyone moving and motivated. You’re confident, calm in the midst of chaos and able to keep the team on track without being a big bossy pants.

You bring your heart, and ethics, to work and treat your team in a fair, even-handed manner that reflects our value and culture.

Whether educating or providing advice, you're a natural coach and mentor with a flair for bringing out the best in others.

Because you believe success is a team effort.

Candidates must have availability to work between the hours of 8 : 30am and 9 : 00pm, Monday - Friday on a permanent basis.

You will rotate between morning shifts and evening shifts with a fellow supervisor to ensure across the board coverage.

WHAT MOVES YOU

  • You’re a spirited and experienced team leader who knows how to keep your team motivated and how keep them on track.
  • You embrace the idea of being a mentor and enjoy sharing your knowledge and experience to help others grow.
  • You understand the importance of being approachable and keeping an open door to your staff.
  • You excel under pressure in fact, you pride yourself on staying cool and calm even in the midst of chaos.
  • You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.
  • You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.
  • WHAT YOU'LL DO

  • Report to the Manager, Membership Sales and Service.
  • Increase member awareness of the comprehensive value and benefits of membership.
  • Increase membership growth and retention.
  • Provide initial staff training and ongoing coaching of call centre representatives.
  • Develop and administer incentive programs, staff rewards and recognition.
  • Manage marketing campaigns, leads and supporting documents.
  • Provide leadership in centre-level delivery of services.
  • Provide staff with technical support and training on relevant applications.
  • Complete monthly call audit reports.
  • Handle incoming calls from both individual and skill set phone lines
  • WHAT YOU'VE DONE

  • You have a Post-secondary degree or diploma related to management, marketing or sales.
  • You have experience leading and supervising people, including coaching and mentoring.
  • Bonus points if you have experience in a call centre environment.
  • We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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