Customer Service Representative, Auto Physical Damage
Economical Insurance
Vancouver, BC, CA
2 months ago


Economical currently has an opportunity for a Claims Customer Service Representative, Auto Physical Damage within our Western Region Claims team.

If you have a strong customer interaction focus coupled with well-developed communication, organizational, analytical and interpersonal skills, we'd like to hear from you! Reporting to the Team Leader, Physical Damage unit, you are accountable for the investigation and settlement of auto claims.

Economical Insurance is one of Canada’s leading property and casualty insurance companies, but there’s really much more to us than that.

Since our beginnings in 1871, we’ve been an organization that has imagined bigger and better things, inspiring us to take chances and think innovatively.

Our employees are the reason we’ve come as far as we have, and the reason we’ll go much further still. We focus on our customers first, we bring our best, and we’re stronger together.

Who We’re Looking for :

  • Professional, friendly and courteous in all interactions with both customers and co-workers
  • Positive team player
  • Ability to perform well in a busy environment and remain calm under pressure
  • Adaptable in a changing environment
  • Strong written and verbal communication skills
  • Candidates must possess good customer service skills
  • Your Responsibilities :

  • Working with the customer and preferred vendors to ensure the best course of action is taken to resolve the claim quickly and efficiently
  • Provide prompt, courteous, accurate and fair claims service to all clients, internal and external
  • Fully explains the claim process to all clients
  • Ensure all claims are promptly investigated
  • Managing minor to moderate auto physical damage claims
  • Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
  • Maintaining detailed file records by entering pertinent data into the appropriate systems
  • Processing claims payments within level of authority after verifying claimant's entitlement
  • Initiating salvage and subrogation procedures on assigned files
  • Work outside a file ownership domain in ensuring that all customer calls are resolved with minimal call transferring and provides backup to other CSR 1s
  • Your Skills & Experience :

  • High School Diploma
  • College Diploma / University Degree or completed CIP designation is an asset
  • 2 years of related work experience is required (experience handling auto claims is an asset)
  • Strong computer and typing skills with the ability to navigate through numerous screens quickly and efficiently
  • General knowledge of auto policies is an asset
  • Preference will be given to candidates with experience in a call centre environment
  • What You’ll Experience :

  • An incredible team of smart, diverse, and supportive people that want to help you be better at what you do
  • Great benefits, ongoing education, and competitive pay
  • Unexpected perks to keep things fun
  • Visit to learn more about us and what we’re up to.

    Economical Insurance includes the following companies : Economical Mutual Insurance Company, The Missisquoi Insurance Company, Perth Insurance Company, Waterloo Insurance Company, Family Insurance Solutions Inc.

    Sonnet Insurance Company and Petline Insurance Company.

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