Business Project Manager
Sun Life
Toronto, Ontario
10d ago

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills.

Follow a path that lets your talents shine.

Job Description :

We are looking for an experienced Business Project Manager to join our Shared Services Projects and Solutions team within Canadian Operations.

This position can be located in Waterloo or Toronto. The Shared Services team provides project management and business analysis services for Sun Life’s Call Centre, Data & Analytics, and Canadian Document Services portfolios.

This position is seated in the Data & Analytics portfolio, however, the successful candidate may be required to manage projects within all Shared Services portfolios.

The Business Project Manager will be responsible for the delivering projects throughout the entire project lifecycle, focusing on the business-

driven components of projects which involve multiple business units. The Business Project Manager will also work in partnership with the Enterprise ServicesProject Managers to deliver fully integrated business / IT initiatives.


  • Manage all phases of projects from concept to closure while leveraging Project Management best practice standards and processes
  • Manage client relations to ensure that project delivery expectations are specified and met
  • Create project deliverables that meet / exceed the project sponsor's specified expectations
  • Engage project stakeholders and communicate project updates effectively to ensure buy in and project success
  • Provide clear direction and motivation to project staff
  • Work with multi-site / virtual project teams
  • Ensure that appropriate processes, tools and techniques are used by the project teams
  • Develop robust project plans that effectively align scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control
  • Monitor all projects results for significant deviations and ensure development of contingency plans where necessary
  • Proactively manage and escalateproject changes, risks, issues and actions
  • Leadership, influencing, and facilitation skills to coordinate and direct effective meetings for project teams
  • Project Management Office accountabilities and reporting as required
  • Identify ongoing continuous improvement opportunities
  • Qualifications

  • Overall PM experience of 5+ years at a senior level, with notable experience managing business projects
  • Sound knowledge of project management techniques, tools and methodologies
  • Strong planning and risk identification and mitigation skills
  • Proven experience leading and managing large, complex projects
  • Excellent problem solving and decision making skills
  • Excellent organizational skills and ability to prioritize a wide range of tasks
  • Ability to apply judgment and business knowledge to current situations
  • Results oriented
  • Demonstrated efficiency with facilitation and presentation skills
  • Proven effective relationship skills ability to influence, negotiate, and achieve buy-in
  • Strong interpersonal and communication skills - ability to communicate at all levels with clarity and precision
  • Ability to work effectively in a matrixed / shared services organizational model
  • Ability to work with ambiguity and set plans to achieve clarity
  • Positive, energetic attitude
  • Proven experience in effectively working with IT and Business partners
  • Ability to manage multiple projects simultaneously while maintaining quality and meeting customer expectations
  • Preferred skills / experience

  • PMP certification or equivalent
  • University degree or equivalent
  • Familiarity with insurance and finance industry
  • Experience delivering technology, call centre, big data / data science, analytics, document services projects
  • Understanding of Software Development Life Cycle
  • Project Management Office experience
  • Program Management experience and / or experience managing projects within a program
  • Experience mentoring / coaching junior Project Managers
  • PM Community of Practiceexperience
  • Diversity and inclusion have always been at the core of our values at Sun Life. A diverse

    workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-

    mail a request to thebrightside’.

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

    Job Category :

    Project Management - Process

    Posting End Date : 14 / 09 / 2018

    14 / 09 / 2018

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