Director, Client Services
Toronto, ON
1d ago


We are looking for a talented and motivated individual to join our team. Successful candidates will thrive in a competitive and fast-

  • moving business environment while adhering to high ethical standards; will exhibit confidence, energy and intelligence in discussions with business owners and executives;
  • will devote time to improving their understanding of the online advertising world; will interact in a cooperative and friendly manner with co-

    workers; will be self-starters who perform at a consistent and high level; and will enjoy working hard and having fun with other members of The Exchange Lab team.

    Are you a leader who has successfully coached, mentored and developed and motivated others?

    Do you understand the business drivers and complexities of digital programmatic executions? Are you able to critically determine what’s important and plan the optimal path to completion?

    Do you have experience in meeting performance goals and growing quarterly revenue? Do you enjoy turning data into engaging, client focused, stories?

    The Exchange Lab is looking for an individual to manage a talented team of programmatic specialists in the performance, delivery and management of programmatic campaigns.

    This person should be able to cultivate a performance driven culture and foster a progressive team first environment. They will also play more of a direct role in set up, optimization and reporting on large strategic accounts.


  • Relevant experience in online marketing or applied analytics industry
  • University degree in a quantitative field or equivalent demonstrated skill (i.e. Economics, Commerce, Statistics, Engineering)
  • Expert knowledge of Proteus application software
  • Expert knowledge of technical advertising backend (ad serving, tags, macros, etc)
  • Expert understanding of programmatic media and experience working with multiple DSPs, ad servers and verification partners
  • Expert understanding of marketing fundamentals, KPIs, and holistic brand strategy
  • Data literate. Capable of converting log level data from disparate data sources into valuable insights and coherent brand stories.
  • Experience leading and developing digital marketing professionals
  • Experience in leading relationship with c-suite level clients, agency teams, and marketing professionals.
  • Experience in managing advertising for world leading brands and marketers
  • Experience in cross-functional workloads. Able to speak confidently in all areas of digital advertising, and with corresponding account management, operational, sales, product, technology, and development teams.
  • Ability to manage multiple team members, client relationships, and internal projects while achieving revenue goals and building growth.
  • Someone who can embody the highest standards of integrity and puts people first
  • Experience with organizational and team performance management principles
  • History of dealing with ambiguity through adding structure and prioritizing issues
  • Ability to prioritise and focus, with a high level of attention to detail
  • Organized and able to manage multiple tasks simultaneously
  • Bright, charismatic, inspirational with the ability to win credibility internally and externally
  • Good presentation and interpersonal skills with the ability to articulate and deliver messages effectively
  • Ability to work in a strong and international team environment
  • Bilingualism is an asset
  • Must have project management skills
  • Experience with project management software like Smart Sheet, Trello, Google Docs, etc.
  • Proficient in Microsoft office suite & web browsers
  • Experience with reporting & data visualization tools like Tableau, R, Python, Excel, etc
  • Basic online programming and ad-server knowledge preferred
  • Experience with traditional advertising and its broader implications within programmatic is necessary.

  • Responsible for day to day management a team who plan, execute, ensure delivery, and provide analytics on a large portfolio of accounts across all client verticals
  • Responsible for management of revenue growth, sales performance, and management of global client accounts.
  • Talent management and development of staff
  • Ensure delivery, execution and client interactions are up to TEL quality standards
  • Personally manage high priority international client relationships
  • Support development of processes and tools that allow TEL to scale and deliver campaigns in a more efficient manner
  • Liaise between programmatic execution team, sales team, and analytics team to ensure campaign performance
  • Retention (and growth) of existing accounts through superior performance and execution
  • Develop and deliver ongoing strategic client feedback and reviews to advertisers and agencies
  • Deal with client escalations and issues
  • Partner with sales team to successfully bring in new business
  • Manage set up and day to day optimizations of strategic accounts
  • Function as the programmatic expert to clients and be aware of all upcoming trends and relative importance
  • Provide feedback to Technology Manager on new functionality
  • Monthly billing process, reporting and client reviews
  • Support ongoing client management
  • The successful candidates will thrive in a competitive and fast-moving entrepreneurial business environment while adhering to high ethical standards;
  • will exhibit confidence, empathy and intelligence in discussions with business owners and marketing executives; will devote significant off-

    the-job time to improving their understanding of the online advertising world; will interact in a co-operative and friendly manner with co-

    workers; and will perform at a consistently and high level with minimal need for supervision or management. You must have a degree (or equivalent) and demonstrable work experience in addition to proficiency in MS Word, PowerPoint and Excel.

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