Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders.
This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Do you have strong analytical skills?
Are you a strong with SAS, SQL, coding and extracting data?
Do you want to have an opportunity to directly influence the business?
If you answered an enthusiastic YES to the above, this role could be for you!
The Business Performance Team is seeking an innovative, creative and dynamic individual to act as the central analytical support proving capacity planning, assessment support and productivity target setting for one of the Voice, Data or Billing and Collections Client Services teams.
Within Bell Business Markets, the Client Services organization has the mandate to improve the customer experience for Mid Market, Large Market and Wholesale customers.
Reporting directly to the Senior Manager Workforce Management Planning who will support the operations team through business case analytics, financial, strategic and long term capacity planning.
This responsibility comprises collecting and interpreting data from multiple sources, identifying and communicating trends, risks and opportunities regarding the financial results, customer request volumes and productivity.
This position calls for a flexible, business minded individual who is focused on results and driving change. To this end, you must be capable and comfortable challenging the status quo, while working effectively in a collaborative manner with all business units and levels.
This is an excellent opportunity for you to work in a high profile, challenging environment
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Critical Competencies :
Preferred Competencies :
Bilingualism is required (English and French)