Senior Technology Consultant (Cisco HCS)
TELUS International
Calgary, AB, CA
8d ago

The Triad for Success :

You : The Senior Technology Consultant is part of a National Consulting team of technical experts who provides engineering and design fulfilment support for Hosted and Premise customer solutions including developing, reviewing, testing, operationalizing, and customizing new services for Business customers, key focus is on supporting the TELUS Integrated Solutions Delivery (ISD) team for Collaboration Services (CS).

Our Solutions : Encompass complex Data WAN, Hosted and Premise IP telephony equipment; providing technical support for Cisco HCS collaboration and conferencing solutions.

Our Strategy : Your expertise will be instrumental for realizing organizational objectives of regional empowerment, managing central governance and strategy, and providing an integrated national delivery model.

What You will do :

  • Act as the technical consulting prime for specific projects assigned to you
  • Ensure the design of the services can be delivered by the operations teams in an efficient, effective and consistent manner
  • Ensure that business support system requirements are identified, clarified and communicated to appropriate partners internal within TELUS or external vendors;
  • this will include working closely with TELUS Operations and Application Development teams or external vendors to ensure clarity on the service design and business requirements for the targeted support systems

  • Ensure delivery of the system functionality as prescribed so the services can be delivered and supported as planned; this will include planning, prescribing and reviewing test results and working with TELUS BT&O or external vendor to resolve defects and define change requests
  • Support the Business Analyst(s) assigned to the project, to provide the process, tools, training or training requirements, and any technical documentation, to be used by the operation teams to deliver the service
  • Complete service audits, E2E testing, and or pilots for new services or existing services which use new platforms
  • Support the Business Analyst to ensure accuracy of impact and readiness assessments for the operation teams
  • The ideal profile includes : Extensive understanding of :

    Extensive understanding of :

  • LAN / WAN / Wireless / Voice / ACD / Virtualization / Storage / Video / AV / HCS technologies
  • Knowledge of Cisco Communications hardware / software including Cisco Unified Communications Manager, Cisco Unity Connections, Cisco Expressway, Cisco Instant Messaging and Presence, Cisco Contact Centre Express, Cisco Unified Attendant Console, Cisco 4300 ISR, Cisco VG310, 2900 ISR, Emergency Responder, Prime Collaboration Provisioning, VOSS, Kurmi
  • Knowledge of Operations, Administration Management and Security practices and protocols including familiarity with access technologies including ADSL2+, VDSL, bonded T1, fibre, MPLS, PRI, NNI, SIP trunks
  • Strong LAN skillset on Cisco LAN / WLAN Catalyst, Nexus platforms
  • Excellent oral and written communication skills; effective presentation and networking skills
  • Proficient in the use and application of PC-based applications (i.e. MS Office suite : Microsoft Word, Excel, PowerPoint and Visio
  • Ability to influence a cross-functional team which includes team members from different internal organizations in the establishment of service standards and operational readiness for Business and Wholesale services
  • Additional Professional Designations and Experience :

  • University degree or technical diploma or equivalent in a telecommunications related field
  • Cisco CCIE, CCNP / CCVP would be considered a requirement
  • Polycom Engineering Specialist - considered an asset
  • Netapp Certified Storage / Engineer - considered an asset
  • Voice & Unified Communications Specialist Certifications - considered an asset
  • Microsoft Professional Certification - considered an asset
  • Crestron foundations / fusion - considered an asset
  • Juniper Certification (JNCIA) and Avaya Red (ACSS) - considered an asset
  • 10+ years’ experience in the Telecommunications industry
  • 7+ years’ experience in design or assurance of IP networks & Collaboration Solutions
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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