Customer Service/ Inside Sales
Summit Search Group
Vancouver, BC, Canada
3d ago

Company Description

Our client is a 100% Canadian company, named one of Canada’s Best Managed Companies 11 consecutive years. As a national leader in the Canadian industrial marketplace, our client takes on the challenge of transforming the way people and organizations tackle their procurement processes by helping them achieve efficiencies, savings and gain better control over their total spend.

They’re committed to extending the same unmatched support to every employee. You will be empowered with the ability to influence the outcome, no matter what your job.

You will help shape their future growth, not just follow it from the sidelines.

Job Description

The Corporate Accounts team delivers an essential value-added support program catering to certain key customers. This support program takes the form of a designated team to answer inside sales requests and provide vendor managed inventory (VMI) services.

  • Process incoming quote requests and orders received by phone, fax, and e-mail in an effective and expeditious manner;
  • Provide technical information as required and present solutions to meet clients’ business needs and fulfill requirements;
  • Help implement new vendor managed agreements (organizing shop supply room, creating labels, installing industrial supply vending machines, etc.) at customer sites;
  • Replenish shop supplies through an automated dispensing machine or other forms of vendor managed inventory;
  • Provide on-site assistance relating to products and equipment;
  • Act as a sales liaison when on site;
  • Perform physical inventory counts and make adjustments when necessary;
  • Operate industrial supply vending machine software and scanning equipment;
  • Perform maintenance of industrial supply vending machines.
  • Qualifications

  • Experience in customer service;
  • Strong computer literacy (MS Outlook, Word, Excel);
  • Demonstrated problem solving and technical abilities;
  • Product knowledge an asset;
  • Must possess a valid driver’s license and reliable vehicle & must be able to work autonomously;
  • Excellent time management skills.
  • Apply
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