Senior Customer Service Representative - Assistant to CSM
BANQUE NATIONALE DU CANADA
Quebec City City, Quebec City, QC Canada
7d ago

This position reports to the Manager - Customer Service.

Main challenges :

  • Create an atmosphere of trust in order to establish a personalized relationship by telephone with our customers and offer excellent service
  • Promote the products offered by the Bank, guide customers through the wide variety of our financial products and services and propose new products that meet their needs
  • Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service
  • Refer customers to the appropriate experts for more information depending on the needs expressed
  • Specifically, you will :

  • Coach the customer service representatives
  • Supervise the operations during the absence of the Manager, customer service
  • Independently negotiate, within previously defined limits, agreements with customers and other sectors in order to solve problems related to customer satisfaction
  • Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
  • Ensure that certain files are followed up and carry out various operational activities of a complex and varied nature
  • Act as a resource person while supporting business development by carrying out fairly basic administrative tasks and analyses
  • Qualifications

  • High school diploma and three years of relevant experience or College diploma and one year of relevant experience
  • Sales and customer service experience
  • Experience in coaching, an asset
  • Knowledge of banking products and services
  • Bilingualism (spoken and written) - English and French
  • We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-

    wide leader in diversity.

    See how we do it : https : / / jobs.nbc.ca / diversity Particular condition (external) : Please note that the work schedule may vary according to operational needs.

    Job field

    Customer Service Representative

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