This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers.
The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.
Major Responsibilities :
Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
Have a passion for food and knowledgably handle all customer questions or comments confidently.
Utilizing Farm Boy Service Standards, process all customer purchases, collect the accurate tenders and bag the purchased items.
Responsible for learning product codes and applying them in a timely and accurate manner when processing customer orders.
Responsible for balancing all tenders received.
Answer and direct incoming phone calls as necessary.
Keep the work, storage and store front areas clean and safe at all times by performing general housekeeping as required, including cart retrieval from the parking area.
Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
May be requested to undertake other related duties on a periodic basis.
Knowledge, Skills and Abilities :
Superior customer service, organizational and interpersonal skills.
Successful completion of Smart Serve or a willingness to complete.
Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
Strong mathematical skills with a high degree of accuracy and attention to detail.
Ability to work with little supervision with a high standard for quality and cleanliness.
Ability to work in a team environment with clear and effective communication style, both written and oral
Flexible schedule, including weekends, evenings and holidays.
Fluency in English and French shall be considered an asset.
Accommodation is available upon request for applicants and employees with disabilities.