Req Id : 205612
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Groups offers best practice services to support the organization, including Finance, Legal & Regulatory, Brand, Corporate Services including HR, Communications, Real Estate, Security and Procurement & Value Creation.
Name and description of the hiring department : Employee Services is responsible for providing support to employees of Bell Canada and its subsidiaries.
These services include payroll administration, human resources transactions, management of unionized employee transfers, including eligibility for the Employee Discount Plan.
Name and description of the hiring department : Job Duties / Accountabilities :
The Payroll Associate, is responsible for preparing, processing and validating payroll statements and tax forms on time and without error, while respecting relevant laws, government requirements, collective agreements and business practices of various companies.
He / she must ensure the integrity and accuracy of payroll and complete claims for different government organizations. The Associate is responsible for overpayment recovery and distribution of tax summaries, and takes necessary measures to prevent additional losses to the company.
He / she handles complaints and grievances, resolves disputes and handles various requests made by employees, retirees and departments by filling out the appropriate documents and following up as needed.
The Associate is also responsible for coordinating the accuracy of pay in various exceptional and unexpected situations, such as annual payments.
Accurately process employee payroll according to set deadlines
Explain pay components and tax forms to employees
Analyze report data, make necessary corrections and calculations for gross to net payroll in lieu of vacation time, etc.
Analyze and process various internal and external requests; account for gaps while respecting service agreements
Prepare specific reports, tax forms and all related documents for active employees, employees on sick leave and retirees, using the various applications
Interpret and ensure compliance with the various collective agreements and government legislation
Handle front-line complaints, as well as unusual and complex situations, such as seizures and settlement of grievances
Negotiate reimbursement plans with employees that have been overpaid
Essential Qualifications / Competencies :
CPA (Canadian Payroll Association) training. Payroll Compliance Legislation and Fundamental Principles I and II or equivalent experience
Basic knowledge of payroll (understand and know how to explain pay stub, tax slips, etc.) / Validation test of knowledge will be given
Experience in a Call Center environment and / or customer orientation expertise
Excellent written and verbal communication in English and French
Intermediate MS Excel / Validation test of knowledge will be given
Intermediate MS Word
Effective organizational, planning and work prioritization skills
Proven discretion and respect for confidential information
Proven ability to work independently and as a team member according to the needs; excellent interpersonal skills
Ability to work under pressure and meet tight deadlines
Attention to detail with a view to ensuring the accuracy of information provided to customers
Ability to communicate effectively and professionally in both official languages and to provide accurate information by telephone, in person or in writing
Ability to identify obstacles, take appropriate action, demonstrate initiative, exercise good judgment and propose solutions and improvements to processes
Ability to work and develop in a constantly changing environment
Preferred Qualifications / Competencies :
Knowledge of SAP P90
MS Excel (V-Lookup, Pivot Table)
Working Conditions :
Work from 7 : 45 am to 4 pm (5 days a week) or
Work from 8 : 30 am to 4 : 45 pm (5 days a week)
Job location address : 1 Alexander-Graham-Bell, Verdun QC
Job location address : Bilingualism is required (English and French)
Additional Information : Created :