Manager, Claims
Economical Insurance
Halifax, NS, CA
16d ago

Description

Reporting to the Manager, Claims Special Risk Group, you are responsible for managing the Property and Casualty claims departments within the Atlantic region.

This includes leading the development and implementation of claims operational plans that support the strategic objectives of Economical Insurance.

  • Leading the development of claims operating plan, including coordinating the development and implementation of all claims programs and related policies and procedures
  • Assisting with the identification of process enhancements and improvements to existing programs
  • Handling coaching, competency development and performance management practices of regional claims staff
  • Recruiting, selecting and managing claims employees
  • Ensuring the integrity of claims internal controls from a field perspective (e.g. authority limits, cheque signing limits)
  • Ensuring corporate service standards and claims file standards are consistently measured and met
  • Providing regular, timely and accurate reports to monitor the progress of the claims operations
  • Acting in the capacity of senior claims liaison with broker force
  • Maintaining a high level of awareness of, and participation in national claims initiatives
  • Personal Characteristics :

  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Solid leadership skills with the ability to coach, develop, motivate and retain staff
  • Team player with the ability to remain calm under pressure and perform well in a busy and changing environment
  • Strong analytical abilities and strategic acumen
  • Strong written and verbal communication skills
  • Effective organizational and analytical skills
  • Qualifications :

  • University degree in any discipline OR a two year diploma from a provincially recognized and funded community college in a relevant field of study
  • Chartered Insurance Professional (CIP), Fellow Chartered Insurance Professional (FCIP) or Canadian Risk Manager (CRM) designations would be an asset
  • Minimum of 10 years Claims experience including a minimum of 5 years in a senior leadership role within the Property & Casualty insurance industry
  • Property and casualty experience in claims is required
  • Demonstrated leadership abilities as well as excellent communication (verbal and written), analytical, organizational and interpersonal skills coupled with the ability to multi-
  • task are essential for optimum performance of both the managerial and technical responsibilities of this position

  • Advanced knowledge of claims procedures and processes is essential
  • Keen business and expense management skills
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