Service Technician
Mississauga, ON, CA
13h ago

Diversey delivers customers smart and sustainable solutions for increased productivity, improved food safety and infection prevention through the integration of state of the art cleaning offerings and technology-

enabled services that enhance user experience.

Job Description

  • Diversey, Inc. is a global leader in sustainable, high-performance hygiene and cleaning solutions, operating in two distinct verticals : Professional, which specializes in floor care machines, cleaning tools & utensils, chemicals, and digitally enabled systems;
  • and, Food & Beverage, which specializes in solutions that integrate chemicals, design engineering, remote data monitoring, and predictive analytics to help optimize food safety, and water and energy conservation.

    Diversey is the only player in the hygiene and cleaning industry that integrates machines, chemistry, and digital analytics into solutions that deliver productivity improvement, risk management and sustainability.

    Since 2012, Diversey has executed significant organizational / operational cost structure realignment, transforming the business and positioning it for substantial growth and profitability improvement.

    The company is also pioneering digital innovation in the hygiene and cleaning industry, transforming the industry with the Internet of Clean™, robotics, sustainability innovations, and knowledge-

    based services (a space that is expected to see double-digit growth over the next five years).

    Diversey employs approximately 9,000 people globally. In 2017, parent company Sealed Air Corporation sold Diversey to Bain Capital Private Equity for approximately $3.2 billion.


    Bain Capital is one of the world’s foremost private investment firms, with approximately $85 billion under management across several asset classes including private equity, venture capital, public equity, credit and real estate.

    Founded in 1984, Bain Capital’s more than 400 professionals are collectively the single largest investor in all of its funds.


    Our brand values are what we stand for and believe in, they act as our guiding principles and set the standard for how our brand should behave in the world.

  • We believe in being courageously caring. We care about our people, our partnerships, our customers, our planet and the promises we make.
  • Care is embedded in everything we do and everything we believe.

  • We believe in being disciplined entrepreneurs. We’re tireless in our pursuit of the new and next idea. Our never-ending spirit and continued determination is what drives us to be better than we were the day before.
  • We meet challenges head on, we raise the bar every day, and we win.

  • We believe in making decisive decisions. We hold ourselves to high standards which means we have to make tough decisions.
  • We don’t take these decisions lightly, but we’re prepared to make these choices for the good of our business and the good of our people.


    This position provides detailed and professional technical assistance and support to the Business Group and aids in any technology development projects related to chemical handling / sales / dilution / safety.

    This position is accountable for all aspects of the Business Group equipment and equipment-related issues. The will be responsible for the installation, repair and preventative maintenance of chemical feed equipment, dishmachines and related warewash equipment for assigned geographic regions, as well as route sales of refill products.

    Responsibilities within Assigned Regions (including, but not limited to) :

  • Installation and maintenance to chemical feeder equipment, dishmachines, glasswashers, and boosters for customers. Manages installation projects and service calls to ensure timely installation / service and on budget execution.
  • Prepares quotations and systems proposals with Territory and / or District Manager as requested and required.
  • Partners with the Business Group Sales / Service Representatives to implement chemical handling systems for new and existing accounts and provide training and technical assistance.
  • Provide telephone, written and on-site technical support as required.
  • Communicates with Sales, Marketing and Business Units to have required equipment when needed.
  • Stays current on product and technological developments
  • Acts as customer liaison with equipment department and equipment suppliers.
  • Communicate and document each field service call with the Customer and Territory Manager.
  • Interact with Territory Managers, District Managers and Customer Maintenance to educate on installations and ongoing maintenance along with preventative maintenance program.
  • Qualifications

    Minimum Education Requirements :

  • College Degree in Engineering or Electrical / Plumbing Technician education preferred; equivalent work experience will be accepted.
  • Minimum Experience Required (Time & Type) :

  • Intermediate computer skills in : Microsoft Word, Excel
  • BPCS experience is a definite asset
  • Data and situational analysis capabilities with strong problem solving skills
  • 1-3 years’ experience in a warehouse / re-manufacturing environment working on engineering and / or technical equipment resolution issues.
  • Key Competencies :

  • Strong, hands on experience in electrical, plumbing, chemical and mechanical applications.
  • Working knowledge of feeders, warewashing equipment and dispensing systems in the Specialty Chemicals field.
  • Ability to manage multiple projects and ensure timelines of delivery.
  • Self-motivated to coordinate daily activities with Territory Managers, Equipment and Customer Service Departments
  • Strong oral and written English language communications skills; French is an asset, although not required
  • Exceptional interpersonal skills and the ability to regularly interact with Territory Managers as well as Line Staff at customer accounts
  • Excellent problem-solving abilities to evaluate and assess situations and determine most viable option for the Customer, Territory Managers and Sealed Air- Diversey
  • Ability to travel and spend approximately 90% of time accompanying Sales Representatives and / or Customers. Additional field time and travel may be required.
  • Require occasional overnight travel in assigned Provinces. Valid Passport a benefit.

  • Ability to work occasional evenings and weekends
  • Must have valid driver’s license with driving record in good standing
  • Apply
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