Communicate with internal and external clients (ex. Clarifying client’s instructions and requirements, estimated turnaround time and notifications of missed turnaround dates, providing status reports, providing quotations, reviewing of chain of custodies, sending acknowledgements of analytical requests to clients, client information to laboratory, relaying information regarding methods, detection limits, placing bottle orders, assisting with rush bottle orders etc.)
Assist the Project Specialists and Sales staff with external customer service and support.
Liaise with laboratory supervisors and staff to resolve day-to-day problems in meeting customer expectations.
Respond to customer concerns and complaints and initiate corrective or preventative actions.
Coordinate the internal and external courier drivers and routes.
Responsible for ensuring that Environmental Laboratory Services is responding to and meeting the requirements of their clients.
Updating client files in LIMS. Works with Sample Reception staff and coordinates with Invoicing staff to ensure that reports are correct from the client information, invoice and structure point of view.
Will act as first line for client communication, e.g., phone, fax, email, and tradeshows with travel as required to meet clients and to represent SGS Environmental Services at various meetings.
Possible back up to Project Specialist when members of this team are absent.
Promotes the capabilities, facilities, personnel and experience of SGS EH&S.
Accountable for the delivery of data to achieve customer satisfaction by maintaining production and specified turnaround targets.
Help arrange / coordinate client site tours, conference, etc.
May be assigned and coordinate special or ad hoc projects as needed.
Today, the environment and sustainability is a major focus for every industry. SGS environmental services helps industries achieve cleaner environments through laboratory analytical and field based testing, certification and specialty services.
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity.
With more than 95,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.
For candidates who meet these pre-requisites, SGS offers a stimulating professional, environment and a very competitive compensation package.
SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian jobs openings must be authorized to work in Canada.
SGS is the World's Leading Inspection, Testing, Verification & Certification Company
SGS Canada is an Employment Equity Employer
A post-secondary education (degree or diploma) in a Science related program (Chemistry, Biochemistry, or Environmental Science etc.) is required.
More than 3 year’s experience in an environmental laboratory analysis related field (Wet Chemistry, Gas & Liquid Chromatography, ICP, ICP-
MS, ARD, Sample Reception and Microbiology) is beneficial.
Knowledge of good laboratory practices and good management practices.
Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
Candidates must be proficient in using various type of computer software (Word, Excel, Outlook etc.).
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Demonstrates excellent verbal and written communication skills including grammar and composition.
Ability to work well with others & independently.
Proven time management skills and a strong attention to detail.
Works well under pressure.
Extended hours may be required from time to time.
Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies