Director of Online Support
Ontario, Canada
12d ago

Everyday is a trip, your adventure starts here.

Come fly with us!!!

Looking for a Director of Online Support who will be responsible for working closely with the IO's and development teams in the goal of creating the best product which will deliver an outstanding consumer experience.

We are a group of passionate people who work hard and move quickly in the goal of redefining the flight shopping experience for the entire world.

We get high off seeing progress and we strive to be the best at what we do. Why just have a job when you can be a part of something bigger?


  • A bachelor degree in computer or a related field
  • To have been a developer in the past or a strong understanding of development
  • Experience with product ownership, ideally in a technical or operations process development setting
  • Ability to prioritize workload with critical timelines
  • Ability to drive consensus among stakeholders with varying viewpoints, incentives, expertise, and seniority
  • Strong business acumen

  • Communicate the Product vision to the IO’s and development teams;
  • Work closely with IO’s to translate business requirements into action items
  • Work with IO’s to define the scope for each development sprint;
  • Work with IO’s to ensure that the understanding of the vision is achieved and all the product pieces are clear and flow;
  • Make sure that the Development team stays on track with the product build;
  • Regularly report and monitor key performance indicators of the product to provide insight to the business and support tactical decisions;
  • Inspire and motivate team
  • Work with key company stakeholders to ensure successful consistent product release;
  • Conduct Market Research as required

  • Access to group insurance benefits, including health and dental
  • Advanced, platform agnostic workstations (we are happy to provide you with your preferred hardware and operating system to help you do your best work)
  • Generous subsidies for your monthly public transit passes and for a variety of electric / hybrid cars
  • Free Starbucks or Café Depot coffee / tea and numerous company lunches and events
  • Exceptional contribution towards fitness classes / your personal gym OR a fully paid annual gym membership to GOLDS GYM located right next to our office (you can workout at lunch)
  • A fully stocked kitchen with healthy yummy snacks
  • Convenient location with free parking and easily accessible via public transit, also close to various restaurants and stores
  • Positive and diverse work environment, with an outgoing and collaborative team
  • Apply
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