Audi Midtown Toronto is currently looking for a Mandarin / Cantonese - speaking Delivery Specialist to join their team in North York.
The Delivery Specialist is responsible for assisting in coordinating the dates and times of all new and pre-owned vehicle deliveries.
They will also be responsible for following up with customers post-delivery to address any questions / concerns the customer may have following the delivery.
The Delivery Specialist will be working directly and indirectly with all dealership departments to ensure that delivery schedules are met and customers' expectations are fulfilled.
The successful candidate will be responsible for personalizing each delivery through customer qualifying and communication of preferred settings (i.
e. door locks, lighting, Bluetooth devices, cellular, satellite radio, Audi Assist and more).
Audi Midtown Toronto is a proud member of The Humberview Group - the largest car dealership network in Ontario. With 20 stores, 17 brands, 5000 vehicles and 1 promise : Serving customers better, each and every day, we believe, our vehicles are great, but our people are exceptional .
The Humberview Group proudly announces that we are the 2015, 2016 and 2017 recipient of The Canadian AutoWorld Dealership Employer of Choice (CADEOC) Award.
In partnership with CCEOC Inc. and AutoWorld Magazine, the CADEOC Award recognizes us as a leading employer of choice in Canada.
A sincere thank you to our dedicated team members, who work together to achieve our goal of serving our customers better, each and every day.
Job Duties :
Ensuring all deliveries are thoroughly detailed, gassed up, licensed and free from any defects or warning lights, in essence, the vehicle should be presentation-ready!
Ensuring the appropriate amount of time is allotted for each delivery.
Marketing of financial services products and / or parts accessories.
Develop sales processes that will provide additional revenue to the Sales and Parts Departments.
Ensuring that customers clearly understand their vehicle features and benefits.
Providing service tours for each delivery to familiarize each customer with the process when bringing their vehicle in for service.
Earn and promote the perfect delivery and perfect SSI respectively.
Other duties as required.
What We Look For :
Ability to speak Mandarin / Cantonese is required.
A professional appearance and a positive, cordial attitude at all times.
Valid G driver’s license.
The capability to work in a fast-paced and ever-changing environment to exceed customer expectations.
Excellent phone and email etiquette.
A flexible work scheduled (with the ability to work evenings and Saturdays).
A knowledge and passion for the Audi brand and its related products and features.
Above average knowledge of the latest technological trends.
Knowledge of dealership processes is considered an asset.
Interest in career growth, potentially into an Audi Brand Specialist role.
What We Offer :
A state-of-the-art 7 story, 170,000 sq. ft. Audi facility.
25-car indoor new vehicle showroom.
Competitive benefits and compensation packages.
An incredible opportunity for advancement within the organization. With over 20+ automotive businesses, the opportunities are readily available.
A leadership team that trains and mentors its staff to ensure success for new team members.
No Sunday or holiday work, more time for your family.
A fun place to work!
We thank all candidates, but only those selected for an interview will be contacted. Thank you for your interest in The Humberview Group.