Senior Technical Analyst - IT Operations
Toronto, Ontario, Canada
3d ago

What is the opportunity?

As a Senior Technical Analyst you will be the key member of Financial Crimes Anti-Money Laundering (AML) Run the Bank Team.

Our team supports suite of critical Enterprise AML applications used globally. You will be leading activities related to Incident & Problem Management, IT Service Management and Change Management collaborating closely with business user community, AML Solution Delivery teams and internal / external technology partners.

What will you do?

  • Monitor and report on overall health of critical Anti-Money Laundering applications identifying trends, patterns and opportunities for improvement
  • Monitor and report on the effectiveness of existing application and operational controls ensuring ongoing compliance with Enterprise IT Risk policies
  • Lead incident response management, including communication to the business users, collaboration with internal and external technology partners, analysis, troubleshooting and restoring of the failed services
  • Work closely with agile solution teams to provide requirements related to administration and operation of production systems, ensuring solutions delivered are in line with internal and enterprise Run the Bank policies and standards.
  • Review and approve content of Change Request records : risk impact assessment, release package content, deployment instructions and Post Implementation Verification (PIV) steps
  • Participate in external and internal audits, working closely with auditors to demonstrate and provide evidence of the controls effectiveness
  • What do you need to succeed?


  • 5 years of experience in supporting business critical applications of medium to high complexity
  • Advanced hands-on knowledge of Unix / Linux / Windows OS, Shell scripting, JVM, Web Server technologies
  • Advanced hands-on knowledge of DB technologies (IBM DB2 / Oracle / SQL Server, SQL) and Big Data technologies (HDFS, Hive, Spark)
  • Proven ability to take ownership of issues, lead troubleshooting and root cause analysis efforts and engage proactively in applying long-term solutions
  • Excellent analytical and problem solving, communication, presentation and leadership skills
  • Nice to have

  • Hands-on DevOps experience (Jenkins, Urban Code Deploy - UCD)
  • Working knowledge of IT Service Management standards, methodologies and audit requirements
  • Working experience in Financial Crime - Anti-Money Laundering industry
  • Working experience in supporting commercial AML application suites (Detica / Norkom)
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work / life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to building close relationships with clients
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 37 other countries. For more information, please visit

    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-

    protected factors. Disability-related accommodations during the application process are available upon request.

    City : Toronto

    Address : 88 Queens Quay West

    Work Hours / Week : 37.5

    Work Environment : Office

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Required Travel(%) : 0

    Exempt / Non-Exempt : Non-Exempt

    People Manager : No

    Application Deadline : 08 / 17 / 2018

    Req ID : 169036

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