Customer Service Representative
ATB Financial
Calgary Sage Hill Plaza Calgary, AB, CA T3R 0S4
10d ago

Job Description

Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That's ATB. Is that you?

You're fun, you're friendly, and you're known for your ability to connect with your customers and create amazing experiences.

Your ability to astonish and gratify our customers with your can-do attitude will not only get you noticed, but will be rewarded and encouraged by a team of like-minded service gurus.

Customer Service Representative

You are responsible for providing face-to-face core transactional banking services to ATB customers. This involves providing professional and efficient customer service by identifying client

needs and matching them with the right products, solutions and experts.

You will find success based on your ability to :

  • Deepening relationships with our customers by having conversations to understand their needsand how we can help them reach their goals
  • Transforming the customer experience by introducing our customers to experts and educating them on our digital tools and resources
  • Maintaining and building customer relationships by providing optimum customer service
  • Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
  • Following tactical service routines, best practices processes and procedures on all administrative and operational activities within the branch
  • Processing cash and clearing transactions, abiding by current policies
  • Actively participating in branch team meetings
  • Providing assistance and coaching to other CSR's, as required
  • Ensuring branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
  • Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
  • Job Requirements

    As the ideal candidate you possess :

  • Demonstrated customer service skills
  • A creative team player who is flexible, cooperative and demonstrates a desire to work within a team
  • Demonstrate an ability to deal with change, make decisions and implement creative solutions
  • Grade 12, preferably supplemented by post-secondary business courses
  • A demonstrated ability to work with numbers
  • Customer service and / or sales experience is required
  • Knowledge of personal lending services and products is desired
  • Preference will be given to applicants with previous banking experience
  • So what can ATB Financial offer you? Imagine paying less for your everyday banking, mortgages, loans and investments. Throw in an excellent benefits and pension package, opportunities for career advancement, a flexible and supportive work environment, and a financial institution that's leading the way in change now you're talking about a career with a company that allows you to grow.

    As an award-winning employer-of-choice we have the best of the best working for Albertans. Sound like a team you want to be a part of?

    Advancement. Fun. Rewards We get it.

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