We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-
definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Scope of Position :
To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.
Major Duties and Responsibilities :
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work
orders, checks all orders for special requests..
Perform accurate and timely data entry for receiving, order allocation, shipping
and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests, expediting any order as necessary.
Trace orders as required and notify customers of activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records, as necessary.
Handle returned merchandise in an efficient manner.
Input all receipts, put-aways, moves, picks, shipments and cycle counts
Communicate effectively with customers as required.
Provide warehouse staff with necessary documents and information needed to
complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all
inquiries and complaints concerning work orders, invoices, shipments,
inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer
Act as a liaison between the warehouse and the customer in administration of
accounts and between the office and customer regarding invoicing and
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects and research.
Oversee all paperwork associated with orders and maintain the corresponding files.
Maintain a current and accurate SOP that details the processing requirements for
Answer phone calls according to Expeditors standards.
Ensure accurate and timely data entry into our operating systems.
preferred level) high school degree
2 years related experience and / or training; or equivalent combination of education and experience.
Previous experience in inventory control and / or distribution operations
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Displayed ability to work independently with minimal supervision
Good computer skills (Excel, Word, PowerPoint).
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan : Medical, Prescription Drug, Dental and Vision
Life, Short Term and Long Term Disability Insurance
RRSP Matching Plan
Employee Stock Purchase Plan
Training and Personnel Development Program