Pre-Sales Consultant
Calgary, Alberta
6d ago

We're looking for an enthusiastic and talented Pre-Sales Consultant to join our sales team. Do you enjoy solving challenges, working as a team and building strong relationships?

If so, than this role may be for you!

The Pre-Sales Consultant provides support for technical elements of the sales cycle and is the primary internal resource for the sales team.

Responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with internal teams to ensure that clients are set up for success, post-sales.

As an expert in Benevity products and services, the Pre-Sales Consultant will serve customers by identifying their needs and recommending possible adaptations of products and services that may be implemented and supported by the Client Services team.

He or she will maintain a connection with various departments including client services, product and technical services.

You will be responsible for gathering and communicating key client information to the Relationship and Implementation Management teams to ensure timely and successful client implementations.

The person in the role is a solutions-oriented individual with a high technical aptitude and strong interpersonal skills.

He or she is a great juggler of priorities, capable of communicating complex information simply, and enjoys working with clients to understand possible solutions for their needs.

Our Sales team members are located across North America, so we welcome exceptional, passionate applicants from all over the United States & Canada.

If making an impact matters to you, and working with a company that helps clients to change the world sounds like an exciting adventure, then read on!

Who we are

Benevity is the global leader in online workplace giving, matching, volunteering and community investment software. Many of the world’s most iconic brands rely on Spark, Benevity’s award winning cloud solution, to power corporate Goodness Programs that attract, retain and engage today’s diverse workforce by connecting people to the social causes that matter to them.

Better Work and a Better World : that’s what we’re all about. We’re a software company in the business of doing good, building better ways for companies to connect with their customers and employees around causes and prosocial behaviour (we make doing well by doing good more than just a tagline!).

We’re growing fast and looking for more great people to join us.

We have that fun, flexible tech culture that people love, and we have a heart. We’re a registered B Corporation, which means we’re part of a new breed of companies committed to higher social and sustainability standards.

The Why

  • The Pre-Sales Consultant expedites the sales process by assisting Sales Executives with technical discussions, articulating the technology and product positioning to both business and technical users, contributing to client satisfaction and implementation success.
  • Finds solutions to unique client issues by using the tools available, contributing to organizational profitability and revenue growth.
  • The What

  • Bridge the gap between sales and client services to reduce implementation timelines and improve visibility into resource allocation and planning
  • Gather and articulate important client information through internal channels (SalesForce, Confluence) to build a strong client profile
  • Maintain and communicate the latest Spark features and capabilities to the sales team so we are continuously able to provide the best solutions for potential buyers
  • Streamline the implementation process by gathering relevant information and preparing clients for next steps during sales cycle
  • Communicating client requests and requirements to product and technical teams to ensure implementation success
  • Work with Marketing and other internal teams to develop sales tools that help present complex information in a way that potential buyers can understand
  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements
  • Gain buyer acceptance by explaining and demonstrating the fi t of the Benevity solution through proof of concept (POC) solutions
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
  • establishing personal networks; participating in professional societies

  • Contribute to the Marketing and Product team’s effectiveness by identifying short-term and long-range issues that must be addressed;
  • providing information and commentary pertinent to deliberations; recommending options and courses of action

  • Contributes to team effort by accomplishing related results as needed
  • The How

  • 2+ years experience in Pre-Sales or related role
  • Learn quickly and adapt even more quickly
  • Ability to manage competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative and team-oriented environment
  • Highly developed interpersonal and written / spoken communication skills
  • Able to maintain strong relationship both internally and with clients
  • Experience with Salesforce is a strong asset
  • Strong understanding of SaaS software solutions
  • In-depth knowledge of Community Investment industry
  • Technical understanding not afraid to question and investigate so that challenges can be resolved quickly
  • Professional, motivated and flexible enthusiastic about using process to deliver but understand that there’s a time and a place to go with the fl ow
  • Motivated self-starter that works well both alone and with a team
  • Business analysis and problem solving skills
  • It is our hope and belief that you apply because you believe the same things we do that global Goodness is an achievable goal! While we sincerely appreciate the time and effort you put into your application, unfortunately only those candidates selected for an interview will be contacted.

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