Description : Main duties :
Main duties :
Provides all Guests with a high level of service by insuring that all requests are courteously, promptly, efficiently handled ensure that follow up is consistent and timely.
When situations arise and it is required, provide Guests with answers, alternatives and solutions to issues presented.
Establish and maintain effective working relationships with co-workers, supervisors, managers and officers within and across department boundaries through verbal and written communications to support resolution of guest issues in a timely and efficient manner.
Maintain and update a library of reference materials associated with the function to assist in answering guest inquiries accurately and in a timely manner.
Candidates must be computer literate, have experience with large volume cash handling, posses mathematical / analytical skills and excellent customer service skills.
Secretarial skills and foreign languages are also preferred.
Experience in quality establishments and good knowledge of English are essential.