Care and Service Manager
Victorian Order of Nurses
Ottawa, Ontario
21h ago

Management Ottawa, Ontario Regular, Full-Time ReqID : 22055

Position at Victorian Order of Nurses for Canada Ontario Branch Requisition Details :

Employment Status : Regular, Full-TimeProgram : Home CareNumber of Hours Bi-Weekly : 75Work Schedule : DaysOn Call : NoTravel : No

Job Summary : This position will have a focus on the development and the implementation of new lines of business. Through proposal writing, business case development and establishing community relationships the manager will lead the development of a range of community based programs.

The Manager of Home and Community Care (HCC) - Regulated also provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area.

The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in home care services, staff hiring, supervision and training, client service programs and team operations.

Job Summary : Responsibilities :

  • Supervision and performance management of front line service providers
  • This is a new business line and requires the Manager to assist in developing business and funding proposals to meet emerging opportunities and assess and document community needs
  • Directs and monitors delivery of client care services and day to day functions of front line staff in accordance with current regulatory guidelines and VON policies, procedures and standards and assists with the delivery of in home care services, as required
  • Facilitates staff development and growth using a team approach and working in concert with the practice leaders, educators, preceptors and clinical experts to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider competence.
  • This includes and is not limited to use of the following resources : competency assessments, annual performance development plans, individual learning plans, referral to practice educators and on-going mentorship

  • Receives and documents all employee, family and client complaints / issues related to front line service delivery and involves other management personnel in preparation and execution of resolution plan, as required
  • Assists RN in completing risk assessments, investigation and resolution of issues, incidents or injuries
  • Ensures occupational health and safety policies, programs and activities are performed by all front line staff in compliance with VON Canada Health and Safety policies and guidelines and the Occupational Health and Safety Act
  • Participates with annual budget preparation, performance management and measurement reports
  • Regularly monitors performance related to funder expectations and contributes to the development and implementation of quality improvement activities to achieve performance targets
  • Regularly liaises / communications proactively and constructively with various members of the following teams :
  • District home care management team
  • Local and district management team
  • Greater VON clinical management team; and
  • Functional teams
  • May participate on any local, regional or national team or committees as required, desired or requested. Examples include, Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention
  • Effectively use evidence based decision-making metrics
  • Build external relationships as assigned by Site or District Executive Director, and may include but are not limited to : client organizations such as the LHIN, CCAC, District Health Authorities, Ministries of Health and community health, social and service agencies
  • Participates in the on-call rotation
  • Other duties as assigned
  • Qualifications :

  • Bachelor’s Degree in Nursing (BScN) or equivalent
  • Current CNO registration in good standing
  • Minimum of 5 years' experience leading staff in a community nursing
  • environment including : knowledge of information and communication technology and practices, budget management, decision making, coaching, negotiation, and program or project management
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • A Vulnerable Sector Search and / or Child Abuse Registry Check may be required
  • Ability to speak French is an asset in French Designated areas.
  • Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance
  • Work Conditions and Physical Capabilities : Fast-paced Environment; Attention to Detail; Lift and carry using appropriate lifting techniques;
  • Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Fine hand movements.

    VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them.

    If you are in need of accessibility support, please visit our website at http : / / / en / accessibility for further information and contact details.

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