Senior Product Manager - Wholesale High Speed Internet Access (HSIA)
TELUS International
Vancouver, BC, CA
11d ago

Position Overview :

TELUS Partner Solutions Marketing is seeking a Senior Product Manager to work in our highly dynamic, fast-paced wholesale sales and marketing environment.

Reporting to the Director - Products & Services for TELUS Partner Solutions, you work in a collaborative team which is responsible for the Product Management of a portfolio of Broadband data, Internet, and Networking services.

Product Managers in Partner Solutions have the opportunity to take on a very broad role which includes all aspects of the marketing discipline including : portfolio strategy, portfolio life-

  • cycle management, service development, conducting market and financial analysis, channel engagement, driving portfolio revenue;
  • supporting sales deals and driving operational effectiveness and efficiency.

    Partner Solutions team members are exposed to the broader telecommunications industry like no-where else and they develop leading edge insights to changes in the telecommunications industry and evolving technology trends.

    Partner Solutions team members include people like you - enthusiastic, innovative, passionate and energetic.

    We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Help us :

  • Advance our industry-leading strategy
  • Achieve meaningful commercial differentiation in the markets we serve
  • Evolve our broadband services and network
  • Drive continued operating efficiency and effectiveness
  • Deliver the future of the global information & communications technology (ICT) wholesale industry within TELUS
  • Contribute to the betterment of the communities in which we live and work
  • Responsibilities :

  • Taking responsibility for end-to-end product ownership for our wholesale High Speed Internet Access (HSIA) service delivered using DSL, GPON and other wholesale carrier networks
  • Setting the strategy and executing the service development for our HSIA product suite
  • Leading the extended product team on go-to-market plans
  • Improving customer experience for a suite of services
  • Developing competitive differentiation and benchmarking against TELUS’ competitors, as well as revenue retention strategies
  • Setting and implementing industry-leading product evolution & pricing strategies to maximize enterprise profit growth and retention
  • Optimizing product profitability by establishing competitive price structures that capture value in the market, and meeting product and process rationalization and optimization targets
  • Managing the performance of service delivery for the portfolio
  • Develop, secure support, implement and articulate a differentiated effective product strategy and tactics related to pricing, bundling, positioning, product lifecycle, placement, promotion, partnerships, channel compensation recommendations and service guidelines
  • Manage the market and financial performance of existing and / or new products (including Revenue, Customer deal criteria / standards, Operating Profit, Free Cash Flow, Net Present Value, Internal Rate of Return, Discounted Payback, and Return on Investment and accountability for P&L)
  • Develop, manage and optimize multiple end to end value chains with accountable sub-process owners : Lead timely resolution of production and service delivery issues;
  • escalation of systemic customer issues; and major process changes with accountable sub-process owners

  • Use primary and secondary market research and competitive landscape research to recommend solutions to better support and / or reposition existing or new product offerings to cross-
  • functional teams and / or senior leaders

  • Analyze and anticipate market, client, regulatory and technology trends; create business plans and present recommendations to senior leaders
  • Required Knowledge :

  • Knowledge of DSL, DOCSIS, and GPON delivery technology and trends
  • Competitive understanding of the wholesale industry and knowledge of carrier customer decision-making are assets
  • Knowledge of TELUS cross-function operations and / or industry network is an asset
  • Experience with or strong understanding of the regulatory environment is an asset
  • Thorough knowledge of wholesale marketing principles and the relationships between pricing, cost structures, margin, market share, value propositions, and demand drivers
  • Strong ICT background is a must
  • Required Skills & Abilities :

  • Strong analytical, mathematical and financial acumen skills
  • Ability to communicate effectively with technical and non-technical teams
  • Desire to take ownership of customer-centric deliverables and accountability for results
  • Ability to thoroughly analyze challenges, thoughtfully formulate action plans, and diligently perform tasks until complete
  • Ability to thrive in virtual team environment, provide clarity when faced with ambiguity, and work productively with a wide variety of people
  • Building strong interpersonal relationships, promoting a team-focused culture with strong shared goals & accountabilities, and influencing outcomes through leadership and persuasion
  • Committed to personal development, time management, and continuous learning
  • Strong presentation skills to a wide variety of audiences
  • Owning business cases and presentations for senior management
  • Required Professional Designation / Certification :

  • University degree in Engineering, Computer Science, or Business
  • Required Experience :

  • 5+ years’ experience in either a service / product management environment, or in a telecommunications access / transport network environment
  • 5+ years’ telecommunications industry experience
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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