Bilingual Registered Nurse Coordinator
Saint Elizabeth
Kingston, Canada
11d ago

Clinical &Specialty Pharmacy Support Services

About Saint Elizabeth

Saint Elizabeth is a national health care provider that has been opening the door to new possibilities and care experiences for more than a century.

Recognized as Canada’s largest social enterprise, we employ 8,000 people and visit 18,000 clients every day. Through the Saint Elizabeth Research Centre, our Health Career Colleges and the Saint Elizabeth Foundation, we are helping to make the future of health care brighter and stronger.

POSITION SUMMARY :

Working from our Kingston office, this Full Time 6 month temporary position will be responsible for coordinating pharmacy support services ensuring that the department provides optimal clinical services on a daily basis.

Under the direction of the National Director for CPS, the Service Coordinator will facilitate customer requests and inquiries and will perform in a supportive and leadership role with the CSR Team.

RESPONSIBILITIES :

  • Will provide schedule planning support to health care team
  • Appropriately schedule staff to ensure continuity of care in the provision of service delivery
  • Ensures higher level of customer service while ensuring staff receive the information required to be successful in their role
  • Support orientation of the health care team, ensuring understanding of processes and timelines
  • Records and processes orders and / or inquiries received
  • Update and maintain an electronic client database
  • File and maintain client records
  • Perform data entry of all relevant client, employee and billing information
  • Effective and timely communication with customers and clients that enhances customer service satisfaction and facilitates efficient service delivery by providers
  • Provide support to billing activities
  • REQUIREMENTS :
  • Bilingual
  • Bilingual
  • Registered with the College of nurses of Ontario
  • Health care training preferred
  • Demonstrated Clinical experience
  • Medical terminology training preferred
  • Must be available days and evenings - flexible hours between 7 a.m. - 7 p.m.
  • Intermediate data entry / keyboarding skills
  • Demonstrated experience in Alayacare
  • Intermediate reading comprehension and excellent verbal communication skills
  • Demonstrated customer service skills and problem solving, initiating various approached with realistic goals in mind
  • Ability to relate and interact with clients, colleagues and community representatives in a professional and purposeful manner
  • Adaptability and the ability to deal with tight deadlines
  • An ability to work independently
  • An ability to prioritize, multi-task and deal with competing priorities
  • Good personal organizational skills
  • Related work experience and a familiarity with community health care services is preferred
  • Generate and distribute various scheduling and billing reports
  • Investigate and follow up in errors / discrepancies in services ordered or provided.
  • Under supervision, monitors compliance with CPS contractual requirements
  • Other office administrative duties as assigned.
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