Bilingual Facilities Services Co ordinators
Excel Personnel Inc
Kamloops, Canada
19d ago

Bilingual Facilities Services Coordinator (English / French)

SUMMARY

Excel Personnel has been retained by our National Client to recruit a team of Bilingual Facilities Services Coordinators that will provid customer service and front line support to our clients Canadian clients with respect to the maintenance and operations of their buildings.

Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The Facilities Services Coordinators are required to provide service in English and French.

The Operations Centre is a critical environment within our client company in Kamloops, BC and is responsible for receiving and dispatching facilities service requests for its clients 7days a week / 24 hours a day / 365 days a year.

Currently, the Operations Centre provides facilities management support to over 20 clients across different industries and handles over 720,000 service requests a year.

The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, the Operations Centres team members are measured against service delivery metrics.

KEY DUTIES & RESPONSIBILITIES

  • Learns client account details, the service request / work order management systems, the telephone system and the Facilities Centre policies, processes and operating procedures
  • Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
  • Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
  • Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
  • Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
  • Provides customer service support in either English and French.
  • Participates in program initiatives undertaken by the Operations Centre
  • Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
  • May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
  • May be required to provide training to new Team Members.
  • Other duties as assigned.
  • Work Hour Availability Requirements

  • 7 / 24 / 365 environment requiring open availability; rotating shifts between 6 : 00am and 11 : 00pm EST for full time hours
  • Part time hours will be 8 : 00am - 12noon or 9 : 00am - 1 : 00pm with weekend shifts 5 : 00am - 5 : 00pm
  • Weekends and holiday work availability on a rotational basis.
  • May be required to work overtime
  • MINIMUM EDUCATION : High school completion plus a specialized technical or business course

    JOB-RELATED EXPERIENCE : One year or less

    Knowledge & Skills

  • Demonstrates language proficiency (both verbal and written) in English and French and / or Spanish, including proper grammar, spelling and punctuation.
  • Clear and effective communication skills in all languages

  • Basic understanding of the facilities / property management industry and knowledge of facility operations and maintenance, an asset.
  • Strong customer-service orientation and demonstrated customer service skills.
  • Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
  • Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
  • Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.
  • Demonstrated organizational skills.
  • Ability to sustain concentration over a prolonged period of time and pay attention to details.
  • Demonstrated computer proficiency including solid keyboarding skills.
  • Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
  • Evaluations will be completed for all candidates on Word, Excel, Outlook, Typing, Data Entry and Spelling Grammar Skills.

    Only those approved to work in Canada will be considered and that live locally in Kamloops, BC

    Starting Wage : $21.12 / hour

    To Apply go to www.excel.bc.ca / opportunities / 3937 and upload your resume directly into the job Bilingual Facilities Service Co ordinators and register with us, or send your resume to and or call Karson Hawgood or Karen Watt to speak further 250-374-3853.

    Excel Personnel has been hiring Great People for Exceptional Companies since 1992 in Northern, Central and Southern BC and Western Canada.

    Excel Personnel provides Permanent, Temporary, Contract Staffing Solutions, Payrolling Services and Executive Search Services for companies that do not have an HR professional onsite and for those that do, that wish to outsource while they continue with their inhouse hiring practices.

    Positions available throughout BC in Management, Sales & Marketing, Administration & HR, Finance & Accounting, Manufacturing, Operations, Distribution, Engineering, Information Technology & IT Support, Healthcare, Transportation, and Natural Resources, Forestry, Construction, to name a few.

    Positions available throughout British Columbia for your next Career Move, Contact Excel Personnel to have a one on one discussion with on of our recruiters in your area 1-877-374-3853

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