Manager - Operations - National Managed Spares
TELUS International
Toronto, ON, CA
23d ago


Lead and elevate a high performing team to even greater heights!

Join our team!

We're a small team with a big impact.

We’re the TELUS National Managed Spares (NMS) team.

We apply industry leading supply chain technologies, processes and solutions to ensure that TELUS technicians can always quickly source the right spare part, when and where needed, to deliver exceptional network reliability and customer experience.

We get things done. We’re responsible for TELUS’s National system of critical technology spares, which has been ranked best in class by independent industry benchmarking.

But we’re never satisfied - we continually strive to improve, and we’re seeking an inspiring and energetic People Manager to lead us in our journey to further transform the TELUS Critical Managed Spares solution, to improve cost efficiency and operational effectiveness.

Here’s the impact you’ll make and what we’ll accomplish together!

You’re an inspiring leader with a bias for action. You are respected as an exceptional leader who builds highly engaged and performing teams.

You have a knack for understanding stakeholder pain points and finding solutions. You have a transformative mindset, continually identifying opportunities to improve our business and deliver better business outcomes.

Today, you could be leading and coaching your team to identify transformative opportunities to radically improve the efficiency of our parts distribution solution.

Tomorrow, you might be collaborating with Network Operations teams to map critical value streams and identify improvement opportunities.

The possibilities are endless when it comes to delivering network reliability for our TELUS customers.

Here's how...

Here are some of the awesome you'll do, to deliver value for TELUS and our customers :

  • Lead, coach and develop a high performing and highly engaged team; nurture the personal and career development of team members
  • Lead the development and execution of initiatives that will transform TELUS Critical Network Spares Management, in close collaboration with your stakeholders within the Network Operations, Technology Strategy, and Planning and Engineering teams
  • Lead the design and implementation of data optimization tools to ensure the most effective distribution of critical parts to meet reliability Service Level Agreements (SLA’s)
  • Oversee 400 plus physical storage locations across Canada
  • Manage the part sourcing process to allow technicians to acquire parts when needed, including automated self-serve tools
  • Manage the Reverse logistics process to recover defective parts from the field and oversee repairs by original equipment manufacturer (OEM) suppliers
  • Design and manage Key Performance Indicators (KPI’s) and review performance with key internal & external stakeholders
  • Introduce best-in-class supply chain management techniques and practices with a focus on disciplined execution, consistently meeting or exceeding internal customer and external market expectations
  • Qualifications

    You're the missing piece of the puzzle...

  • Experience and success in leading a team of Management Professionals to achieve breakthrough results
  • A passion for customers and improving the customer experience
  • Excellent communication and presentation skills; confident in influencing senior leaders
  • Superior analytical, problem-solving, and relationship-building skills; Recognized as a collaborative team player
  • Track record of leading operations improvements through team member engagement, process simplification and cost optimization
  • Strong understanding and experience of Supply Chain KPIs and key performance drivers and controls
  • Composed and poised when dealing with complex, customer escalations
  • Experience managing a budget
  • 5-8 years’ in a similar role and / or related education with demonstrated performance and increasing levels of responsibility
  • Bachelor degree in Finance, Accounting, Business, Engineering and / or similar discipline with analytical bias
  • Great-to-haves...

  • Retail supply chain demand planning and inventory management experience is an asset
  • Critical Hardware Spares management knowledge & expertise is an asset
  • Master of Business Administration (MBA) degree is an asset
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

    My Email
    By clicking on "Continue", you agree that neuvoo collects and processes your personal data, which you have provided in this form, to create a neuvoo account and subscribe you to our email alerts, in accordance with our Privacy Policy . You may withdraw your consent at any time, by following these steps .
    Application form