Bell is a truly Canadian company with a 138 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders.
This means creating best-in-class career and development opportunities for our employees. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers.
Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Are you passionate about the customer experience and willing to do whatever it takes to make it better? Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Do you thrive in a fast-paced environment and enjoy being part of exciting leading-edge projects?
The Bell Customer Operations Project Design and Delivery team is at the forefront in the design and delivery of large capital and IT-
dependent programs focused on supporting the achievement of Bell’s Strategic Imperatives. If you are a dynamic, technical and execution (critical thinking / analytical) focused project manager, we have room for you to grow within our team.
Reporting directly to the Senior Manager, Program Design and Delivery, the Project Design and Delivery Leader is accountable for the successful design, planning and implementation of large Take to Market programs and / or projects that help Bell delivers a best in class customer experience and to support sponsors achieving project benefits (Revenues, Churn reduction etc.
The candidate will be responsible for implementing marketing initiatives, new products, working in partnership with IT project manager for some projects as well as managing the end to end design and delivery of other cross-
functional projects. The candidate will also be responsible for identifying and influencing opportunities to improve the customer experience, costs, and revenue
Working closely with a number of internal partners, including IT, the operations, marketing, product development, etc. the Project Design and Delivery Leader will be responsible for assessing customers’ and end users’ needs and experiences in order to design and deliver programs with speed and accuracy.
The Project Design and Delivery Leader must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.
If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives.
Job Duties and Accountabilities :
Critical Competencies :
Bilingualism is an asset (English and French)