Lucasworks is currently accepting resumes for a permanent opportunity as an Assistant Manager to join a leading Hospitality company in Windsor, ON
Responsible for scheduling, task delegation, training, policy enforcement, and disciplinary support for staff
Assist Service Manager in providing support to Service staff
Responsible for managing day to day operations
Responsible to monitor inventory different departments, and reporting of stock levels
Meeting with clients to book functions and sign contracts and pursuing new business
Receiving and resolving customer service issues and complications
Overseeing event management
Coordinating with General Manager, Service Manager, and other staff prior to events to ensure adequate stock levels, and consistency of contract information
Oversight of personnel functions including hiring, firing, training, development of personnel policies, etc.
Responsible to impose discipline, make offers of employment, conduct performance reviews, approve training programs and handle terminations and manage a budget.
Acting as Health & Safety Coordinator for Joint Health & Safety Committee with program and implementation Providing support to clients
Maintaining and restocking janitor supplies and equipment
Receiving and resolving customer complaints or issues
Assisting Bussers and Bartenders during service and events
Investigate and document workplace accidents, injuries, and illnesses
Other tasks and duties as required
R equirements :
Secondary School graduation diploma (or equivalent) and successful completion of a required college diploma / university degree (or equivalent)
3 years but less than 5 years customer service and management experience required
Strong analytical skills.
Ability to work under pressure
Strong problem-solving skills
Exceptional communication skills
The ability to effectively communicate and deal with customer issues and complaints
Time management skills required
Ability to prioritize and meet deadlines
Minimal physical activity required such as standing, sitting, lifting and walking.
Ability to set goals with staff and complete progress reports.
Responsible to manage an entire department
Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assignment, selection and placement process."