Assistant Manager
LucasWorks!
Windsor, Canada
1d ago

JOB DESCRIPTION

Lucasworks is currently accepting resumes for a permanent opportunity as an Assistant Manager to join a leading Hospitality company in Windsor, ON

Responsibilities :

  • Responsible for scheduling, task delegation, training, policy enforcement, and disciplinary support for staff
  • Assist Service Manager in providing support to Service staff
  • Responsible for managing day to day operations
  • Responsible to monitor inventory different departments, and reporting of stock levels
  • Meeting with clients to book functions and sign contracts and pursuing new business
  • Receiving and resolving customer service issues and complications
  • Overseeing event management
  • Coordinating with General Manager, Service Manager, and other staff prior to events to ensure adequate stock levels, and consistency of contract information
  • Oversight of personnel functions including hiring, firing, training, development of personnel policies, etc.
  • Responsible to impose discipline, make offers of employment, conduct performance reviews, approve training programs and handle terminations and manage a budget.
  • Acting as Health & Safety Coordinator for Joint Health & Safety Committee with program and implementation Providing support to clients
  • Maintaining and restocking janitor supplies and equipment
  • Receiving and resolving customer complaints or issues
  • Assisting Bussers and Bartenders during service and events
  • Investigate and document workplace accidents, injuries, and illnesses
  • Other tasks and duties as required
  • R equirements :

  • Secondary School graduation diploma (or equivalent) and successful completion of a required college diploma / university degree (or equivalent)
  • 3 years but less than 5 years customer service and management experience required
  • Strong analytical skills.
  • Ability to work under pressure
  • Strong problem-solving skills
  • Exceptional communication skills
  • The ability to effectively communicate and deal with customer issues and complaints
  • Time management skills required
  • Ability to prioritize and meet deadlines
  • Minimal physical activity required such as standing, sitting, lifting and walking.
  • Ability to set goals with staff and complete progress reports.
  • Responsible to manage an entire department
  • Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assignment, selection and placement process."

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