Duties / Responsibilities
The Product Manager will manage an assigned product or suite of products within the payment acceptance, payment processing, reporting & analytics and commerce management products and services.
The role may encompass various product channels within the merchant card present and / or card not present solutions (e.
g. eCommerce, Payment Facilitator, merchant acquisition, risk underwriting, merchant boarding, payment acceptance, payment processing and / or value-
added commerce services.)
Collaborate with the VP Product, senior management, business stakeholders, and project management to build and assist in building business cases, product requirements, project charter, prototypes, RFIs / RFPs, use cases, and a post launch performance plan, to support new and existing initiatives.
Collaborate with product managers, project managers, development, QA analysts, and business analysts, within a project team, to support the delivery of the product.
Occasional need to represent the product with third-party vendors (ISVs), and client engagements.
Maintain total responsibility for their assigned product, which will include, but not limited to, the generation of clear and detailed product requirements, technical and / or business specifications, detailed QA test plans, and partake in the product roadmap strategy and delivery assurance.
As the subject matter expert (SME), the incumbent shall maintain clear documentation for business access for status, training, setups, always acting as the single source of truth.
5+ years of relevant product management and related program management experience, preferably in the payment processing industry
Minimum 3 years in payments / eCommerce
Experience with International eCommerce gateway processing
The candidate is a self-starter, motivator and strong collaborator who can demonstrate success in delivering and navigating complex product projects in a matrixed, distributed global organization
Outstanding positive communication ability to a diverse customer audience, including business leaders, product, development, technology, and finance stakeholders
Proven ability to own and lead product initiatives, end-to-end, to meet client commitments with a strong work ethic and customer centric perspective.
Ability to thrive in a fast paced environment; self-motivated, self-managed
Exceptionally strong verbal and written communication skills required
Proactive sense of urgency and a 'can do' attitude
Identify market trends
Build product from existing ideas and help develop new ideas based on industry experience and market analysis
Collaboration with the VP Product, in the management of the entire product life cycle from strategic planning to tactical activities
Participate in the assistance of negotiation of terms with suppliers and third parties, through analysis, industry research, and valued SME input.
English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.
Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.
A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.