Join Ecolab’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent , use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products.
As a team, we strive to exceed our objectives to help drive greater customer satisfaction.
What’s in it For You :
Enjoy non-traditional work hours that fit the schedule you need
Be recognized for meeting goals, and secure opportunities for advancement
Sharpen your professional business acumen
Work for a stable, growing, global Fortune 500 company
Comprehensive benefits package starting day 1 of employment.
What You Will Do :
Process 60-100 inbound calls per day
Manage outbound calls, depending upon volume
Must possess solid problem solving & interpersonal skills
Handle all calls in a prompt and courteous manner
Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
Complete a call on screen accurately while speaking with the customer
Process orders, literature requests, and applies information to our customers
Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
Work week and shift : Days, Evenings and Weekends 20-30 hours / week; 40 hours during peak season.
Minimum Qualifications :
High school qualifications or equivalent
Bilingual in French / English
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
Experience using Customer Service software
No immigration sponsorship available for this position
Preferred Qualifications :
Bachelor’s degree completed or in process
Ability to accurately type a minimum of 25 words per minimum
Ability to interact professionally with others and work independently in a fast-paced environment
Prior experience utilizing a multi-line telephone system
Strong problem solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
Ability to prioritize workload and complete responsibilities on time