Bilingual (French/English) Customer Service Representative
Ecolab
Laval, QC
7d ago

Join Ecolab’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent , use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products.

As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You :

  • Enjoy non-traditional work hours that fit the schedule you need
  • Be recognized for meeting goals, and secure opportunities for advancement
  • Sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment.
  • What You Will Do :

  • Process 60-100 inbound calls per day
  • Manage outbound calls, depending upon volume
  • Must possess solid problem solving & interpersonal skills
  • Handle all calls in a prompt and courteous manner
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
  • Complete a call on screen accurately while speaking with the customer
  • Process orders, literature requests, and applies information to our customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
  • Work week and shift : Days, Evenings and Weekends 20-30 hours / week; 40 hours during peak season.

    Minimum Qualifications :

  • High school qualifications or equivalent
  • Bilingual in French / English
  • Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
  • Experience using Customer Service software
  • No immigration sponsorship available for this position
  • Preferred Qualifications :

  • Bachelor’s degree completed or in process
  • Ability to accurately type a minimum of 25 words per minimum
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Prior experience utilizing a multi-line telephone system
  • Strong problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time
  • SAP knowledge
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