Posted : November 22, 2018
Position Title :
Customer Service & Operations Coordinator, Marshalls, Bathurst (New Store Opening)
Company Name : TJX Companies, Inc.
Entry Level :
No Meet Daniel. So what do you think? Like Daniel, are you one of us?
Understand and be knowledgeable of BEST operational standards, and monitor service area performance against these standards
Provide weekly updates on objectives and identify any issues or opportunities pertaining to customer service, service area compliance, and markdowns
Review weekly MAP and CommPak, and support communication of change to service areas, updating appropriate communications boards
Help incorporate sales information to drive sales for your given area of responsibility, which includes all frontline features, fixtures, and jewelry
Assign and direct the work of your fellow Associates
Ensure that operation, clerical, and office activities are well managed
Maintain and present information on communications boards
Support the delivery of exceptional customer service
Hold the authority to approve returns, customer-requested markdowns, Associate bag checks, merchandise holds, etc.
Train and develop all Associates in cash office and markdown procedures and policies
Conduct new hire orientations
Maintain a store cross-training chart
You ??ve earned your high school diploma
You have two years of relevant experience, which you can use to build a stable and bright future here at WMI
You have strong technical knowledge of all store systems
You have strong problem-solving and customer-service skills that will help you respond to customer complaints and inquiries, identify stated and unstated customer needs, and respond to inquiries from Associates
Your communication skills include verbal, written, active-listening skills
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