Customer Service & Operations Coordinator, Marshalls, Bathurst
National Retail Federation
Bathurst, NA, Canada
6d ago

Posted : November 22, 2018

Position Title :

Customer Service & Operations Coordinator, Marshalls, Bathurst (New Store Opening)

Company Name : TJX Companies, Inc.

Entry Level :

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  • Understand and be knowledgeable of BEST operational standards, and monitor service area performance against these standards
  • Provide weekly updates on objectives and identify any issues or opportunities pertaining to customer service, service area compliance, and markdowns
  • Review weekly MAP and CommPak, and support communication of change to service areas, updating appropriate communications boards
  • Help incorporate sales information to drive sales for your given area of responsibility, which includes all frontline features, fixtures, and jewelry
  • Assign and direct the work of your fellow Associates
  • Ensure that operation, clerical, and office activities are well managed
  • Maintain and present information on communications boards
  • Support the delivery of exceptional customer service
  • Hold the authority to approve returns, customer-requested markdowns, Associate bag checks, merchandise holds, etc.
  • Train and develop all Associates in cash office and markdown procedures and policies
  • Conduct new hire orientations
  • Maintain a store cross-training chart
  • You ??ve earned your high school diploma
  • You have two years of relevant experience, which you can use to build a stable and bright future here at WMI
  • You have strong technical knowledge of all store systems
  • You have strong problem-solving and customer-service skills that will help you respond to customer complaints and inquiries, identify stated and unstated customer needs, and respond to inquiries from Associates
  • Your communication skills include verbal, written, active-listening skills
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