Responsibilities will include :
Using our Global Distribution and web based programs provide travel counseling support for travel within Canada, USA, and International to loyalty cardholders
Selling air, car, hotel, products in an inbound call centre
Providing a high level of customer service
Provide support to callers for navigational questions or inquiries.
Providing services based on client loyalty program rules and regulations
Candidates must possess the following skills and qualifications :
Excellent Customer Service
No Travel background is required, however is an asset full training is provided.
Ability to work in a fast paced environment
Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service
Organizational and time management skills, effective use of outlook, and excellent internet and keyboarding skills
Strong team player interacting effectively & professionally with co-workers
Excellent verbal and written communication skills , bilingualism an asset
Call Centre experience an asset
Ability to work a flex schedule (between 25-40 hours per week)
Ability to work from a home office environment
Other information :
Flexibility to work Shift work in an intimate call centre environment, open 7 days a week.
3 weeks’ vacation to start
Dental and Medical benefits after 3 months
Sick and Personal Days program
Fitness Membership program
Excellent travel benefits such as discounts on flights, hotels, car rentals and more.
Shift premiums available based on selected shifts
Virtual Worker Requirements :
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing duties
Employee is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Employee must complete The Home Office Safety and Ergonomics Assessment
Employee must complete and meet the requirements of the Virtual Worker Checklist
Employee must complete and meet the requirements of the Virtual Worker Policy and Schedule B Additional Terms and Conditions for Home Based Workers
High speed internet capability with at least 01Mbps download / upload speed (no wireless or satellite ISP’s are permitted).
Separate internet line aside from your home internet for personal use.
Must be located in the Greater Vancouver area.
In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and agent incentives.
We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities.
At HRG, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach his / her potential.
HRG is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ disability-
related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.
If you require a disability-related accommodation in order to participate in the recruitment process, please contact us.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) HRG will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.