Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! However our lens technology has allowed us to succeed in the imaging industry.
As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.
Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information.
We are proud that our portfolio leads the industry while exceeding environmental standards.
The Customer Support Associate will be responsible for delivering exceptional customer service to support KMBS current and future business requirements and needs.
Review and audit all sales transaction documentation packages for accuracy and completeness
Process hardware orders and credits / corrections
Ensure all orders are progressing through the various stages to meet delivery dates to customers
Provide prompt customer service and support to customers, branches and dealers
Regular status reviews of all outstanding and completed matters; ensure data in reporting systems is accurate
Investigate and resolve reported matters in a timely manner
Process MyKMBS activation requests Delivery and Install Scheduling
Manages entire delivery experience for our customer; owner of initial Web Scheduler process
Recognize at risk delivery dates and bring those forward to team leader / manager
Contacts customer to coordinate date and time of install
Confirms with customers IT / Network administrator readiness for installation and / or removal of current systems
Ensure notification is provided to Sales Rep of equipment movement status; KIT updated timely and accurately
Ensure notification is provided to other departments of equipment installation; Service Department and Customer Trainers added to Web Scheduler data
Equipment Moves and Pick Ups
Review documents submitted for accuracy and completeness
Verify charges have been approved internally and by customer
Ensure any lease obligations have been considered - Process and schedule within needed timelines
Maintenance and Cyclical Billing
Audit paperwork for accuracy and completeness
Process orders to setup new maintenance contracts
Supply data required for contract renewals and updates
Resolve issues as needed so contracts bill correctly
Investigate and Resolve Customer Issues
Take a lead position for all hardware related issues and follow through to completion
Review and resolve IW54 tickets assigned
Liaise with other departments to resolve customer issues
Review and recommend customer service procedures that will improve efficiency and customer satisfaction Skills,
Experience and Qualifications
College Business Diploma and / or 3-5 years relevant experience an asset.
SAP experience beneficial
Excellent interpersonal and communication skills both verbal and written
Pleasant telephone manner
Ability to work effectively under pressure
Organized and self-motivated with the ability to multi-task
Ability to prioritize work assignments
Knowledge of warehouse and service area procedures
Customer Service oriented with effective customer interaction skills
Proven Customer service and warehouse operations experience.
MS Office experience including MS Word, Excel and Outlook.
What Konica Minolta Offers :
Competitive salary and flexible benefits
Employer contributions to RRSPs
Career Advancement in a fast growing global economy
Extensive North American Best in-class Training
Being a part of a fun and exciting team that is passionate about offering solutions
Help Konica Minolta and help drive innovation as we transform the workplace of the Future!
Konica Minolta is an equal opportunity employer where diversity and inclusion are built into our culture. Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-
Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables it is our way.