New Home Technician - Warranty
Mattamy Homes
Ottawa, Ontario
28d ago

Location : Ottawa, Ontario

Employment Type :

Warranty Service, Ottawa Division

Reports to : Manager, Warranty

Who We Are

Mattamy Homes is the largest privately owned homebuilder in North America, with a nearly 40-year history of operations across the United States and Canada.

Every year, Mattamy helps 7,000 families realize their dream of home ownership. In the United States, the company is represented in 10 markets Charlotte, Raleigh-

Durham, Phoenix, Tucson, Jacksonville, Orlando (where its US head office is located), Tampa, Sarasota, Naples and Southeast Florida and in Canada, those communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.

What We Offer

In accordance with the high standards and integrity of the Mattamy organization, as well as adherence to generally accepted building practices, the New Home Technician actively supports the Company Mission of The Best Homeowner Experience by performing required repairs to deficiency items prior to Homeowner possession and completes warranty service repairs in homes following homeowner possession.

The New Home Technician strives to use efficient and high quality results, as well as a strong customer service orientation throughout every touch point with the home and the Homeowner.

Responsibilities include but are not limited to :

Pre-Occupancy responsibilities :

  • Fix and eliminate deficiency items before Certification of Completion and Pre-Delivery Inspections, including preparation for occupancy inspection.
  • Coordinate repair of deficiency items listed on Certificate of Completion and Possession, with Builder (and homeowner), before (and after) closing.
  • Identify and assess construction deficiencies and perform repairs in a timely manner.
  • Prepare homes for inspection by City for occupancy, insulation and framing.
  • Perform drywall checkouts as required for each home.
  • Ensure complete clean-up of home, inside and outside, prior to QA and CCP.
  • Perform visual inspection of exterior home to assess state of completion.
  • Post-Occupancy Service & Warranty Care :

  • Complete warranty service work which includes : Fix and eliminate warranted deficiency items as noted on Homeowner 30 day, 1st year, & 2nd year Warranty forms;
  • Review service warranty lists with homeowners explaining which item will be rectified immediately and why.Advise of process to assign work to trades at a later date.

    Obtaining homeowners signature on completed items.

  • Respond and resolve Homeowner emergency calls such as roof or plumbing leaks;
  • Preparing materials required to complete service work prior to visiting homeowners.
  • Additional Responsibilities :

  • Providing a list of required materials and supplies to direct supervisor on weekly basis.
  • Meet regularly with direct supervisor at designated times to discuss completed work and work to be assigned to trades.
  • Review work orders on a proactive and daily basis.
  • Develop a constructive and helpful working relationship with homeowners
  • What You Bring

  • Completion of High school education level or higher is preferred.
  • Basic arithmetic skills, for example, in taking measurements, is essential.
  • Several years’ experience in residential / commercial construction industry, or experience in the renovations / repairs business.
  • Comfortable in the use of technology smartphones, tablets or computers to record, review and communicate information related to deficiency lists.
  • Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment.
  • Excellent customer service skills in dealing with homeowners, including strong verbal communication skills, as well as the ability to utilize alternative means of communication when a language barrier is encountered;
  • Must have the ability to read and write accurately in the English language.
  • Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
  • Must have a valid driver’s license, regular access to a vehicle and provide own tools.
  • Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style.
  • Self-motivated with ability to work well independently.
  • Must be punctual, reliable, and possess an excellent work ethic.
  • Why Mattamy

    When you’re part of the Mattamy Homes family, your day to day work has an incredible impact on the lives of our customers.

    Everyone on our team contributes to the unique Mattamy way of helping customers achieve their home ownership dreams. What we do takes teamwork, and like family, everyone pulls together to give our very best.

    With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy.

    We offer a progressive environment with a competitive compensation and benefits package, continuous learning and opportunity for growth.

    We have big plans for our business and our team. Be part of our ambitious future.

    Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us and we will work with you to meet your needs.

    Qualified applicants will be contacted directly by the Talent Acquisition team.

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